Retail Support

Job Description:

Retail Support Representatives are equipped with above average communication skills and customer service orientation to handle Inbound calls and email requests from Samsung clients/customers pertaining to their SO booking needs

Scope of work are but not limited to:

• Answering inbound calls for Clients/Customer/Partners
• Responding to SO booking queries/issues/concerns email
• Redirecting of misrouted customer/clients to proper departments
• Escalation of queries, issues or concerns outside of representative’s scope
• Ensuring Customer Satisfaction with every Interaction

Qualification/Skillset Required

• Educational Qualification: ≥2 yr. of college education equivalent (incl. K12 graduate)
• ≥1 yr BPO experience, preferably with Customer Service for voice & non-voice handling
• Excellent communication skill
• Fluent in English for both writing and verbal skillset with minimal to no noticeable accent
• Must be organized, able to prioritize tasks and take initiative
• Highly motivated and ability to take ownership of initiative
• Have a passion for customer service and enthusiastic about improving customer experience
• Must be a team player
• Must be a quick learner, adaptable to change and able to work under pressure
• Attention to detail is essential
• Intermediate lv. of using MS Suite (Word, Outlook, Excel)
• Committed to work on-site (located in Pasig City)
• Resides within 90 min to the site via public transportation
• Home Internet Speed (in case of work at home ): >25 mbps
• Typing Speed: 35 WPM