Media.

Gone are the days when a unique CX (customer experience) was considered “bells and whistles”. A decade ago, pleasant encounters with a product, service, or

Consumer expectations of what it means to offer “exceptional customer service” are constantly changing across the globe. However, there are still considerable disparities in consumer

How was your recent interaction with a support representative like?  How did it make you feel? Perhaps it was the speed at which your needs

Finding the right Business Process Outsourcing (BPO) partner goes beyond fees, number of agents, licenses, and years in the industry.  If you are outsourcing a

More than two decades have passed since the term “omnichannel” was first introduced. Despite its widespread popularity, only a handful of companies have successfully implemented

A robust customer service culture is at the heart of many successful brands around the world. But as many global companies very well know, it’s

So you’ve been paying attention and are currently (and consistently) giving your clients the exceptional customer experience they deserve.  A decade ago, this “leave your

Yay or nay? Nowadays a product that works is no longer enough.  Businesses get the nod based on the level of customer service they provide.

People are profoundly social. Our need to connect with others is so much a part of our DNA that we are wired to interact and