Media.
Discover the latest insights, news, product updates and industry trends from the CXperts.
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Employee Attrition: The Silent Performance Killer
It’s always interesting to look at the various areas that people focus on when determining how to improve the performance of their contact center. The
Culture: The Foundation Of A Fantastic Customer Experience
One of the most important ingredients in the creation of a great customer experience (CX) is the employee experience – how does your team feel
Contact Center Location and Design: Are You Where You Should Be?
When Nearsol launched in 2006, we were focused primarily on building out excellent contact centers for the BPO industry for companies wanting to expand into
Building Strategic Self-Service Into Your Customer Journey
When you search Google for most products (or anything really) and then click on the VIDEOS section of the search results, the most common videos
Size Matters: The Top Tier CX Suppliers Can’t Always Compete
For the past two decades, I have worked for one of the giants of the customer service industry. Today I’m at Nearsol and enjoying my new role
Guatemala Can Help Your Customer Service To Achieve Post-Covid Resilience
The Covid-19 pandemic has dramatically forced an emphasis on resilience across the customer service sector. It has become critical to create a customer service environment
Adapting to the New Reality: Our Big Picture Work From Home Strategy
In response to the COVID-19 pandemic, contact centers around the world are pivoting to a work-at-home (WFH) model, representing an unprecedented operational challenge for the BPO industry.
Facing COVID-19 Head-On in CXperts Contact Centers
CXperts is a growing, global contact center services company. We are proud of our track record of expansion in the Americas and Asia over the