Media.

Outsource These Tasks to an Offshore Healthcare Team If there’s anything anyone should never get wrong, it’s healthcare.  Now more than ever, the healthcare industry

Artificial Intelligence or AI is taking an ominous turn. Will AI take the place of call center representatives? Does this spell unemployment for millions? What

Great visions begin in the boardroom. But cascading this vision down to the front line and making it happen are the real challenges. Take the

Challenging clients. We’ve dealt with them.  We know them.  We’ve probably been them at one point in our lives. The stories-turned-case-study-turned-training-scenario can be infuriating and

The 19th Annual Customer Contact East (A Frost Sullivan Executive MindXchange) program was held April 23-26, 2023 at the Marriot Harbor Beach Resort and Spa,

At CXperts, the words PASSION and EMPATHY ring true not just for customer experiences. They apply to bringing about a wave of change among people

The customer experience strategy is key to achieving your business goals. Here’s why. Most, if not all thriving businesses recognize that it is in the

Not too long ago, having a global outsourcing base in the Philippines was a hush-hush competitive advantage for many global businesses seeking to scale. But

CXperts joins the world in celebrating the International Day of Happiness! (Yes, the day exists and has been a global celebration since 2013!) Today, March