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Contact Our Global Customer Experience Team
Whether you’re exploring outsourcing for the first time or need a trusted partner to scale, we’d love to hear from you. Fill out the form and our CX strategists will respond within 24 hours.
FAQs
How fast can we launch?
While every program is different, we are able to implement programs to go live in 4–8 weeks, depending on scope, languages, hiring profile, and technology integrations required. Seasonal surge programs can be accelerated using pre-trained flex teams.
Can you integrate with our tech stack?
Yes. We are able to connect to your CRM, ticketing, telephony, QA/analytics, and data layer. In cases where you are looking for technology, we have a robust technology stack we can implement for your program to add onto or improve onto what you already have. We are flexible in nature and work with what you have and what you need.
How do you ensure quality?
We use a QA-as-a-Service model: every interaction is captured, auto-scored, and reviewed by experts, then turned into same-day coaching and process fixes so service stays on brand. Our hybrid scorecards blend hard metrics (accuracy, compliance, efficiency) with human CX measures (empathy, personalization, brand fit), and real-time feedback flags “silent dissenters” to prevent attrition and escalations. Compliance is built in—privacy, fraud controls, and client policies—while automation right-sizes analyst coverage to focus on the moments that matter. The result: higher CSAT, FCR, and NPS, lower AHT, stronger containment, and faster, more consistent decisions across the operation.
What does onboarding include?
Discovery and KPI alignment → playbooks and brand immersion → security & setup → agent training/certification → UAT → controlled soft launch with real-time QA.
How do you use AI?
We believe AI is the future and a way to improve operations. We utilize AI to enhance human support: analyzing conversation intelligence for churn signals, agent assist tools for improved resolution speed for our clients' customers, smart routing/deflection, insights and data, and automated QA—always brand-safe and policy-aligned.
How do we start the conversation?
Send the form on this page or email connect@cxperts.us. We’ll set a strategy call to scope goals, timelines, and the best delivery regions for your program.
What are your pricing models?
Our pricing models are highly flexible and tailored to each client’s specific needs, which we identify during our discovery phase. Depending on the nature and volume of services required, we offer pricing options such as per-hour, per-minute, per-contact, or per-month. These models are designed to align with the actual volume received from the customer, ensuring transparency and scalability.
Do you have any compliance certifications?
We maintain enterprise-grade security controls, including encryption in transit and at rest, SSO/MFA, least-privilege access, and full audit logging across monitored environments.
Our operations are built around HIPAA-safe workflows and GDPR-aligned privacy practices, ensuring compliance and data protection at every layer.