About Us.

At cxperts, we specialize in omnichannel customer experience (CX) solutions, offering unparalleled CX services for brands across various sizes and industries.

Our comprehensive contact center encompasses every aspect of customer experience and business process outsourcing. We provide a wide range of services including customer care, premium white-glove services, technical support, sales, collections and back-office operations. Our approach ensures that every customer interaction is handled with expertise, efficiency, and utmost attention to detail, supporting your brand’s commitment to excellence.

mission and vision








Recruit a legion of happy cxperts who deliver exceptional customer experience while providing clear opportunities for growth and prosperity for all.

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Our locations.

cxperts map

Our team.

Led by visionary leaders, our team is dedicated to transforming customer experience (CX) aspirations to tangible success. We are committed to fostering an environment of growth and prosperity, where every member has the opportunity to excel and contribute to our collective achievements. Our leaders inspire innovation and drive excellence ensuring that we not only meet but exceed the expectations of those we serve.

Executive Team.

Senior Management.

Senior Management

Carolyn Borden
Sr. Director, Global Audit, Training & Quality

Cary Rodriguez 
Global Head of Client Services & Operations

Andres Sanchez 
Senior Director of Operations

Jon Gillibrand
Global IT Director

Charlie Barrera 
Director of Talent Acquisition 

Juan Davila 
Head of Global Information Security

Guatemala

With its rich Mayan heritage and jaw-dropping volcanic scenery, Guatemala is one the jewels in Central America’s crown. The capital is Guatemala City which is the largest city of Guatemala and the hub of the BPO sector of Guatemala. Guatemala is a couple hour flight from anywhere in the United States and is on the time zone, making it easily accessible. The Guatemalan workforce is largely educated and bilingual.

Philippines

The Philippines is located in the western Pacific Ocean and is made up of 7,641 islands. The capital of the Philippines is Manila which is also the business hub and most populous city of the country. The workforce is known for being loyal and educated, with a reliable infrastructure. Manila Located on the island of Luzon, the Philippines’ capital Manila is a bustling city that blends Spanish colonial architecture with modern buildings and distinct Asian culture.

United States

The United States is made up of 50 states spanning across a majority of North America nested between th Pacific Ocean and the Atlantic Ocean, sharing borders with Canada and Mexico. Sometimes your customer service needs are too complex and need to be handled right here at home. Our remote workforce located across the contiguous US are scalable and skilled to handle your customer service needs at a moments notice.

Mexico

Mexico, officially the United Mexican States, is a country in the southern part of North America. It is bordered to the north by the United States; to the south and west by the Pacific Ocean; and to the southeast by Guatemala and Belize. With a population of 129 million people and a growing economy, it ranks among the world's most populous nations and has attracted foreign investment from many companies looking to scale their talent.

Colombia

Colombia is located in the north part of South America in between Peru and Venezuela. Colombia capital is Bogotá, which also is the country’s capital and largest city. Colombia is located close proximity and in the same time zone as the United States. The population is largely bilingual and cultural integration with the U.S.

Let's make it happen.

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Contact us.

USA

  • sales@cxperts.us
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Andres Sanchez is the Director of Global Operations at CXperts, with 19 years of experience in operations management. He drives operational excellence and strategic account development, enhancing team performance and resource optimization. Andres holds an MBA and is fluent in English and Spanish. Beyond work, he is an avid traveler and community volunteer.

Cary is a seasoned call center leader with 24 years of expertise in Client Services and Operations. Known for her analytics-driven approach and relationship-building skills, she excels in enhancing business processes and customer value. Beyond work, Cary enjoys baseball games and caring for her son and pets.

Carlos Barrera, with 23 years in the BPO industry, is celebrated for his recruitment expertise and passion. A respected figure, he is dedicated to advancing organizational goals and nurturing talent. As a father, Carlos embodies these qualities, drawing daily inspiration from his daughter, Valentina.