About Us.

CXperts is an omnichannel customer experience (CX) provider that delivers exceptional CX for brands of all sizes.

Our contact center solutions cover all facets of customer experience and business process outsourcing, from customer care, white-glove services, and technical support to sales, collections, and back office.

Within our modern contact centers in the Philippines, Guatemala, and Colombia we provide sustainable, life-changing careers to hundreds of CXperts around the world. On top of that, our work-at-home solutions give brands the flexibility to benefit from a limitless pool of exceptional talent.

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mission and vision








Recruit a legion of happy CXperts who deliver exceptional customer experience while providing clear opportunities for growth and prosperity for all.

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Our locations.

CXperts Geo's Footprint

Our team.

Our innovative leaders work tirelessly to turn CX visions into a reality, providing amazing opportunities for growth and prosperity for all.

Executive Team

Violet Pereda

Violet Pereda

Chief Executive Officer
Victor Pereda

Victor Pereda

President
Eddie Vaca

Eddie Vaca

Chief Operations Officer
Kevin Walker

Kevin Walker

Chief Financial Officer
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Senior Management

Carolyn Borden
Sr. Director, Global Audit, Training & Quality

Vernon Bent
Sr. Director, Operations LATAM

Ted Shell
Sr. Director, Operations APAC

 

 

Charlie Barrera 
Director of Talent Acquisition LATAM

Jon Gillibrand
Global IT Director

Juan Davila 
Head of Global Information Security

Guatemala

With its rich Mayan heritage and jaw-dropping volcanic scenery, Guatemala is one the jewels in Central America’s crown. The capital is Guatemala City which is the largest city of Guatemala and the hub of the BPO sector of Guatemala. Guatemala is a couple hour flight from anywhere in the United States and is on the time zone, making it easily accessible. The Guatemalan workforce is largely educated and bilingual.

Philippines

The Philippines is located in the western Pacific Ocean and is made up of 7,641 islands. The capital of the Philippines is Manila which is also the business hub and most populous city of the country. The workforce is known for being loyal and educated, with a reliable infrastructure. Manila Located on the island of Luzon, the Philippines’ capital Manila is a bustling city that blends Spanish colonial architecture with modern buildings and distinct Asian culture.

United States

The United States is made up of 50 states spanning across a majority of North America nested between th Pacific Ocean and the Atlantic Ocean, sharing borders with Canada and Mexico. Sometimes your customer service needs are too complex and need to be handled right here at home. Our remote workforce located across the contiguous US are scalable and skilled to handle your customer service needs at a moments notice.

Mexico

Mexico, officially the United Mexican States, is a country in the southern part of North America. It is bordered to the north by the United States; to the south and west by the Pacific Ocean; and to the southeast by Guatemala and Belize. With a population of 129 million people and a growing economy, it ranks among the world's most populous nations and has attracted foreign investment from many companies looking to scale their talent.

Colombia

Colombia is located in the north part of South America in between Peru and Venezuela. Colombia capital is Bogotá, which also is the country’s capital and largest city. Colombia is located close proximity and in the same time zone as the United States. The population is largely bilingual and cultural integration with the U.S.