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BPO Market in APAC up by 8% in the next 10 years
For the period covering 2023 to 2033, the Business Process Outsourcing market is projected to grow 8.20% (compound annual growth rate or CAGR) in the
Embracing Equity for A Better World
“Wise women can predict the future because they create it!” Women, indeed shape the future! According to research conducted by the Secretary General of the
Reality Check… It Isn’t Always The Price Tag (Empathy’s Role in the Customer Experience)
A few months ago, Company X launched its version of a “smart” cordless vacuum cleaner with all the bells and whistles. As advertised, it did
CXperts, Re-engineering the Customer Experience
Organizations and global businesses have been re-engineering their customer experience journeys by providing unique but impactful interactions between businesses and clients. Here’s what CXperts can
Retaining Culture in the Remote Contact Center
In today’s remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. Considering how teams are often
Why cultivating a strong employee culture is critical to great customer experience
The Situation: Customer experience (CX) leaders must cultivate a strong employee experience (EX) culture and strategy for CX success. Arbonne relied on its partner CXperts
Unfiltered Stories: Melissa O’Brien of HFS in conversation with Rolando Salinas & John Maczynski on Employee Engagement
The top two outcomes driving services adoption in 2020 are improving customer experience and improving employee experience (tied for first place!) It’s clear that enterprises
Transforming Contact Center Outcomes Through Employee Engagement
How you engage your workforce today is more important than ever. In an environment where your team is either distanced from one another within your
Hiring People – Getting it Right the First Time (All the Time!)
Agent attrition has always been a huge issue in the contact center industry. High turnover plagues BPO’s around the world for various reasons – high