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Want to Delight Customers? (Put Your Employees First)
Great visions begin in the boardroom. But cascading this vision down to the front line and actually making it happen are the real challenges. Take
Can CX Issues Be Random?
Challenging clients. We’ve dealt with them. We know them. We’ve probably been them at one point in our lives. The stories-turned-case-study-turned-training-scenario can be infuriating and
Eddie Vaca, CXperts COO Talks About KPI-Driven Decision Making
The 19th Annual Customer Contact East (A Frost Sullivan Executive MindXchange) program was held April 23-26, 2023 at the Marriot Harbor Beach Resort and Spa,
CXperts Visits Concordia Children’s Services
At CXperts, the words PASSION and EMPATHY ring true not just for customer experiences. They apply to bringing about a wave of change among people
Why CX Should Be Your Top Business Goal
The customer experience strategy is key to achieving your business goals. Here’s why. Most, if not all thriving businesses recognize that it is in the
The Philippines is the Mecca for Global Outsourcing
Not too long ago, having a global outsourcing base in the Philippines was a hush-hush competitive advantage for many global businesses seeking to scale. But
Be Mindful. Be Grateful. Be Kind Chasing “Happy” in the Workplace
CXperts joins the world in celebrating the International Day of Happiness! (Yes, the day exists and has been a global celebration since 2013!) Today, March
BPO Market in APAC up by 8% in the next 10 years
For the period covering 2023 to 2033, the Business Process Outsourcing market is projected to grow 8.20% (compound annual growth rate or CAGR) in the
Embracing Equity for A Better World
“Wise women can predict the future because they create it!” Women, indeed shape the future! According to research conducted by the Secretary General of the