Skip to content
Media.
Discover the latest insights, news, product updates and industry trends from the CXperts.
categories
Driving Excellence Using Work From Home Agents
A white paper for CXperts by RYAN STRATEGIC ADVISORY Introduction If one clear point has emerged from the past twelve months, it is that massive
Culture – the #1 Factor To Consider When Choosing a BPO Provider
Now that vaccines are becoming available, businesses around the world are going all out to exceed pre-pandemic norms. Everyone is looking to go beyond recovery
Does Your Contact Center Solution Provide Both Low Cost AND Value?
The difference between cost and value is a debate that has been argued over for many years in the contact center industry. Is it better
Planning A Nearshore CX Strategy For 2021
What happens now? After the dramatic changes we have seen throughout 2020, how do we know if we’re well prepared for the rest of 2021?
Employee Attrition: The Silent Performance Killer
It’s always interesting to look at the various areas that people focus on when determining how to improve the performance of their contact center. The
Culture: The Foundation Of A Fantastic Customer Experience
One of the most important ingredients in the creation of a great customer experience (CX) is the employee experience – how does your team feel
Contact Center Location and Design: Are You Where You Should Be?
When Nearsol launched in 2006, we were focused primarily on building out excellent contact centers for the BPO industry for companies wanting to expand into
Building Strategic Self-Service Into Your Customer Journey
When you search Google for most products (or anything really) and then click on the VIDEOS section of the search results, the most common videos
Size Matters: The Top Tier CX Suppliers Can’t Always Compete
For the past two decades, I have worked for one of the giants of the customer service industry. Today I’m at Nearsol and enjoying my new role