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Why CX Should Be Your Top Business Goal
The customer experience strategy is key to achieving your business goals. Here’s why. Most, if not all thriving businesses recognize that it is in the
The Philippines is the Mecca for Global Outsourcing
Not too long ago, having a global outsourcing base in the Philippines was a hush-hush competitive advantage for many global businesses seeking to scale. But
Be Mindful. Be Grateful. Be Kind Chasing “Happy” in the Workplace
cxperts joins the world in celebrating the International Day of Happiness! (Yes, the day exists and has been a global celebration since 2013!) Today, March
BPO Market in APAC up by 8% in the next 10 years
For the period covering 2023 to 2033, the Business Process Outsourcing market is projected to grow 8.20% (compound annual growth rate or CAGR) in the
Embracing Equity for A Better World
“Wise women can predict the future because they create it!” Women, indeed shape the future! According to research conducted by the Secretary General of the
Reality Check… It Isn’t Always The Price Tag (Empathy’s Role in the Customer Experience)
A few months ago, Company X launched its version of a “smart” cordless vacuum cleaner with all the bells and whistles. As advertised, it did
cxperts, Re-engineering the Customer Experience
Organizations and global businesses have been re-engineering their customer experience journeys by providing unique but impactful interactions between businesses and clients. Here’s what cxperts can
Retaining Culture in the Remote Contact Center
In today’s remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. Considering how teams are often
Why cultivating a strong employee culture is critical to great customer experience
The Situation: Customer experience (CX) leaders must cultivate a strong employee experience (EX) culture and strategy for CX success. Arbonne relied on its partner cxperts