Blogs

You know the drill. A top agent resigns. You sigh, HR scrambles, and Ops says, “It happens.” A replacement is sourced, trained, and plugged into

In the early 2000s, when anyone walked into a one-floor Manila call center with 50 squeaky chairs, no A/C, and a single DSL connection, nobody

Regulatory Compliance in the BPO Industry: Why cxperts Is Your 90% Head Start In the business world, there are two kinds of challenges: the ones

How should businesses tackle high turnover in the BPO Industry?  And how does anyone go about surviving the revolving door? Here’s how…   Dear HR

Why Trusting a BPO with Your Sensitive Info Isn’t as Scary as You Think Let’s get this out of the way: handing over your company’s

How is AI transforming the BPO Industry? Artificial Intelligence (AI) isn’t just a buzzword anymore—it’s becoming the backbone of innovation across industries, and the Business

The Role of Technology in BPO Success  In today’s digital-first business environment, technology integration is one of the most critical factors when selecting a Business

Businesses around the world are facing an unprecedented challenge: labor shortages combined with rising operational costs. From the United States to Europe and even parts

Having a partner BPO (Business Process Outsourcing) has been a business model for many progressive (and aggressive!) global businesses.  But in the years following the