The Situation: Customer experience (CX) leaders must cultivate a strong employee experience (EX) culture and strategy for CX success. Arbonne relied on its partner CXperts
The top two outcomes driving services adoption in 2020 are improving customer experience and improving employee experience (tied for first place!) It’s clear that enterprises
How you engage your workforce today is more important than ever. In an environment where your team is either distanced from one another within your
Agent attrition has always been a huge issue in the contact center industry. High turnover plagues BPO’s around the world for various reasons – high
Now that vaccines are becoming available, businesses around the world are going all out to exceed pre-pandemic norms. Everyone is looking to go beyond recovery
The difference between cost and value is a debate that has been argued over for many years in the contact center industry. Is it better
What happens now? After the dramatic changes we have seen throughout 2020, how do we know if we’re well prepared for the rest of 2021?
It’s always interesting to look at the various areas that people focus on when determining how to improve the performance of their contact center. The
One of the most important ingredients in the creation of a great customer experience (CX) is the employee experience – how does your team feel
When Nearsol launched in 2006, we were focused primarily on building out excellent contact centers for the BPO industry for companies wanting to expand into
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