Back Office

Exceptional customer experiences go beyond face-to-face engagements. They stem from our back-office teams seamlessly backing the front line, ensuring unparalleled Customer Experience mastery.

When it comes to processing payments, validating warranties, collating vital information, liaising with external vendors, or managing behind-the-scenes requests, our adept back-office team works in perfect harmony with our customer-facing agents.

At CXperts, we ensure everything behind the scenes runs flawlessly — right from the get-go. Our knack for swift and efficient resolutions stands testament to the premium service quality today’s customers expect from us.

BACKOFFICE solutions

  • Data entry
  • Fulfillment claims process
  • Warranty management
  • Record validation & coding
  • Business analytics
  • Billing & invoicing
  • AR management 
  • Order to cash

Our solutions.

Customer Care

Customer care

Our CXperts care for your customers throughout the entire brand journey, ensuring total satisfaction with every interaction
Read More

Social Media Moderation

Social Media Moderation

Your customers deserve the VIP treatment every single time. Don’t just meet their expectations, exceed them with the best experiences possible.
Read More

Technical Support

Technical support

If knowledge is power, then our CXperts are superheroes, ready to support your customers with their incredible technical abilities
Read More

Sales

Sales

Looking for resilient, experienced sales advisors who live and breathe the buyers’ journey? Look no further than CXperts.
Read More

Back Office

Back Office

When admin is holding you back, our CXperts are on-hand to cover the boring stuff so you can focus on growing your business.
Read More

Work From Home

Work From Home

Exceptional talent, available everywhere. Our virtual CXperts have no limits, and neither do our brand partners.
Read More

Collections

Collections

Efficient collections can reduce costs, save time, and improve cash flow. With a dedicated team of CXperts, you can too.
Read More