Back office.

Exceptional customer experiences are not only found in direct conversations and interactions, they rely on back-office teams to support the front line and help to achieve Customer Experience excellence. 

 

Transactions like processing payments, validating warranty details, uncovering vital information, dealing with external vendors, or handling any request outside of the customer’s field of view require an efficient back office team to collaborate seamlessly with customer-facing agents.

Claims

Warranty processing

Refunds

Repairs

Product dispatch

Here at CXperts, we make sure that everything done behind the scenes is handled correctly, first time, every time. We pride ourselves on our ability to resolve matters quickly and efficiently, delivering the quality of service that today’s customers demand.