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Evaluating Your Most Recent Experience with a Customer Service Agent
How was your recent interaction with a support representative like? How did it make you feel? Perhaps it was the speed at which your needs
What You Need to Know About Client Industry Profiles
Finding the right Business Process Outsourcing (BPO) partner goes beyond fees, number of agents, licenses, and years in the industry. If you are outsourcing a
Omnichannel Myths – Debunked!
More than two decades have passed since the term “omnichannel” was first introduced. Despite its widespread popularity, only a handful of companies have successfully implemented
Why great encounters are a must for effective sales
A robust customer service culture is at the heart of many successful brands around the world. But as many global companies very well know, it’s
Customer Experience Developments to Watch Out For in 2024
So you’ve been paying attention and are currently (and consistently) giving your clients the exceptional customer experience they deserve. A decade ago, this “leave your
What does CX Mean to You? A Closer Look at What Truly Matters
Yay or nay? Nowadays a product that works is no longer enough. Businesses get the nod based on the level of customer service they provide.
Top Secrets of the World’s Most Trusted Brands – What They Do Exactly
People are profoundly social. Our need to connect with others is so much a part of our DNA that we are wired to interact and
cxperts Joins Dinagyang 2024!
Regardless of the season, Iloilo never fails to captivate both visitors and residents. However, the Dinagyang Festival—a cultural event in Iloilo City that takes place
Ramping Up Your Customer Experience with Loyalty in 2024
2022’s hottest marketing technique came in the form of loyalty programs. As the world battled to recover from the pandemic’s lasting supply chain problems and