We’re hiring Customer Service Representatives to join our fast-paced, rewarding environment. If you’re passionate about helping customers and ready to thrive in your career, this is your moment! Click the “APPLY NOW” button below to start your application.
Job Summary:
As a Customer Service Agent, you’ll handle inquiries, assist with orders, and provide exceptional service to customers.
Key Responsibilities:
- Respond to inbound customer calls in a professional and courteous manner
- Provide accurate information to customers regarding our products, services and policies
- Assist customers with orders, returns, refunds, and exchanges
- Resolve customer complaints and issues in a timely and efficient manner
- Follow-up with customers to ensure their issues are resolved to their satisfaction
- Identify and escalate priority issues to appropriate teams or managers
- Continuously develop knowledge of our products, services and policies
- Meet performance targets for customer satisfaction, productivity, and quality
Requirements:
- High school diploma or equivalent to 1-2 years of customer service experience, preferably in a call center environment
- Excellent verbal communication skills and ability to actively listen to customers
- Proficient in basic computer skills, including Microsoft Office and internet navigation
- Ability to multitask, prioritize and manage time effectively
- Availability to work flexible hours, including evenings and weekends
- Ability to pass a pre-employment background check and drug screening.
Personality:
- Strong problem-solving and decision-making skills
- Great tone and empathy towards our clients
- Ability to work in a fast-paced environment and adapt to change