Insights that
Move CX Forward
Explore customer experience trends,
success stories, and strategic thinking
from the team behind cxperts.
What's New
Customers are not rejecting AI in customer service. They’re rejecting
Customer service organisations are under pressure to resolve issues faster,
In 2026, customers don’t compare your response time to your
Everyone says they’re ready for peak season. Until the backlog
In 2026, it only takes two bad experiecences to lose
The debate around customer support outsourcing vs in-house is no
Customer expectations have continued to rise, but customer experience execution
For years, outsourcing was framed as a cost‑cutting lever, an
Customer experience leaders are navigating a pivotal shift. The challenge
Most Read
Why leading retailers are making the leap now, and how
More than two decades have passed since the term “omnichannel”
People are profoundly social. Our need to connect with others
A robust customer service culture is at the heart of
In today’s fast-paced corporate environment, customer-facing activities—sales presentations, marketing initiatives,
Manila, Cebu, and Davao have long been the Philippines’ BPO
Case Study
Retail customer service teams are under pressure to reduce cost-to-serve
Customer service organisations are under pressure to resolve issues faster,
Social Impact
A Promise Kept. A Dream Fulfilled.
Building Homes, Strengthening Communities In December 2019, the leadership team
Maleta Library Champions Literacy in the Philippines
A Small Library with a Big Impact What difference can
Beyond Business: Giving Back Is Who We Are
At cxperts, service doesn’t stop at the end of a