At cxperts, we partner with one of the world’s leading technology and communications companies to deliver world-class customer experiences. This global provider connects millions of people and businesses through advanced voice and high-speed internet services. We’re looking for passionate problem solvers who want to be part of a team that keeps customers connected, informed, and supported.
What You’ll Do
As a Customer Service Representative – Repair, you’ll be the voice of support for our customers helping them resolve technical issues, stay connected, and feel confident in the services they rely on.
This is a full-time, in-office position in our BPO call center at Torre Pradera, Zona 10, Guatemala City—right in the heart of the city’s main business district. All calls are inbound, and this role is focused on technical troubleshooting and customer care—no sales required.
You will:
- Help customers identify service-related needs and recommend the best solutions.
- Diagnose and resolve basic network and modem issues, including landline troubleshooting.
- Walk customers through common hardware and software configurations to restore service functionality.
- Provide updates and ensure services are restored with clear, timely communication.
- Schedule on-site technician dispatches when necessary.
- Escalate complex technical issues to higher-level support as needed.
- Multi-task across multiple systems in a Windows environment to troubleshoot effectively.
- Communicate clearly and empathetically with both internal and external customers.
What We’re Looking For
- A natural problem solver with strong interpersonal and communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Comfortable working in a fast-paced contact center environment.
- Prior experience with internet software and troubleshooting (preferred).
- Previous call center or technical support experience (6+ months preferred but not required).
- Self-motivated, adaptable, and customer-focused.
Why Join Us?
At cxperts, we don’t just connect calls—we connect people. We’re committed to innovation, agility, and customer-first solutions. Our culture encourages collaboration, accountability, and growth—while also making space to celebrate wins and have fun along the way.
Core Values You’ll Embody
- Innovation & Agility
- Ownership & Accountability
- Communication & Awareness
- Customer First
- Urgency & Courage
- Collaboration & Alignment
- Celebration & Fun
- Effective Decision-Making