Elevating Brands.
Empowering People.
At cxperts, we believe customer experience should never feel outsourced. That's why we create dedicated, branded support teams that act as a valid extension of your business. Our people don't just resolve issues, they represent your brand, build trust, and care deeply about your customers and your success.
The Problems We Solve
Revolutionizing Rigid Processes
Fixing Disconnected Customer Experiences
Hastening Slow, Inflexible Operations
cxperts was built to reengineer traditional outsourcing challenges into expertly crafted CX.
Our Story
The founders saw an industry too often focused on scale over quality, and efficiency over genuine customer connection. They believed companies deserved a CX partner that could deliver agility, transparency, operational excellence, and real partnership without losing the human element behind every interaction.
Built by experienced leaders in customer experience, operations, training, workforce management, and global delivery, cxperts was designed to operate as an extension of each client’s brand, not just another outsourced vendor.
What began as a focused vision has grown into a global organization supporting clients across telecom, retail, healthcare, technology, and digital services through operations in the United States, Mexico, Guatemala, Belize, Colombia, and the Philippines.
As a woman and minority-owned business, cxperts is committed to building inclusive opportunities, empowering global talent, and creating long-term partnerships grounded in trust, accountability, and shared growth.
Today, cxperts combines exceptional people, AI-powered operations, and flexible global delivery models to help brands create customer experiences that feel seamless, personal, and scalable.
Because exceptional customer experience should never feel outsourced.
Our Journey
Founded in 2021, cxperts has grown from a bold vision into a trusted global CX partner.
Our global footprint gives us the flexibility to meet you where you are, matching each program to the region that best supports your goals, customers, and brand identity.
Our Mission
Recruit a legion of happy cxperts who deliver exceptional customer experience while providing clear opportunities for growth and prosperity for all.
Our Vision
Delivering customized Best-in-Class contact center delivery solutions.
Our Philosophy & Values
At cxperts, we lead with empathy and deliver with excellence
Our core values guide every conversation, hire, strategy, and solution
Passionate
Resourceful
Caring
Results-Driven
Committed
Our Global Footprint
Each location is purposefully chosen to give our clients flexibility, speed, and high-quality service at scale.
Let’s build your next great CX team, one that feels like yours from day one.
Our Team
At cxperts, our team isn’t just experienced, it’s deeply invested. Our leadership brings decades of global CX expertise across operations, technology, strategy, and customer success. But what sets us apart isn’t just what we’ve done. It’s how we lead, with empathy, agility, and a relentless focus on outcomes.
Executive Team
Violet Pereda
CEO / Co-Founder
Victor Pereda
President / Co-Founder
Eddie Vaca
Chief Operating Officer
Vinod Balla
Chief Information Officer
Jeffrey Chugg
General Counsel & Head of Legal
Senior Management
Lev Rejanovinsky
SVP - Growth Strategy &
Client Solutions
Lauren Stebbins
Global Director
Business Enablement
Cary Rodriguez
Senior Director
Global Account Management
Bassem Halim
Head of
CX Analytics
Jon Gillibrand
Global Director
IT & Infrastructure
Ben Stolzman
Global Director Workforce Management
Want to be part of a people-first, purpose-driven team making an impact?
We foster a culture where people grow fast, think big, and work with purpose. Every member of our team is empowered to contribute to something meaningful: transforming how brands connect with their customers, one interaction at a time.
