Bilingual Customer Service Representative

Requirements:

Pass initial interview set up, Mexican Identification, Highschool Diploma or equivalent, Pass Drug Test, 1 year minimum as a Customer Service Representative

Scope of work are but not limited to:

• Must be sharp, professional, independent, and self-motivated
• Experience working in a fast-moving environment
• Smart, fast learner, and proactive, (i.e., a thinker, not just a doer)
• Great customer service, a pleasant and friendly personality
• Drive to provide the best over the phone experience for customer
• Word, Excel, Power Point efficient

Responsibilities

• Provide outstanding customer service experience over the phone.
• Customer Support: Handle inbound calls from customers with professionalism and empathy. Address a
  wide range of inquiries, including product information, order status, billing inquiries, returns, and general
  support.
• Product Knowledge: Develop a comprehensive understanding of The Home Depot’s products, services,
  promotions, and policies to offer helpful recommendations and guidance to customers.
• Communication: Communicate effectively and clearly to convey information, answer questions, and provide
  instructions to customers.

Connectivity Requirements

• Satellite, dial-up, & mobile (LTE/5G) connections are not permitted
• Download Speed: >30Mbps
• Upload Speed: >10Mbps
• Latency: <150ms loaded
• CAT5e Patch cord from Network Interface Card to ISP’s router
  (wifi connections are not permitted)

Our Offer:

• Depend on region