From outage response to account transitions, we power utilities and energy providers with responsive, compliant, high-availability teams.
And How We Fix It
The challenge: Outages and service interruptions trigger a flood of urgent customer contacts. Internal teams struggle to keep up, leading to long wait times, frustrated customers, and reputational risk.
Our solution: cxperts deploys high-availability support teams trained to handle surge volumes with speed and empathy. We build escalation-ready workflows and use AI-enhanced triage to prioritise critical cases.
Why it works: Customers get timely, accurate updates and feel heard during stressful moments. Your brand earns trust by showing up when it matters most.
The challenge: Energy providers operate under strict regulations. Mishandled data, missed disclosures, or inconsistent messaging can lead to fines and customer distrust.
Our solution: cxperts trains agents on your compliance protocols and integrates secure systems that meet global standards. We ensure every interaction is audit-ready and aligned with your regulatory obligations.
Why it works: You stay compliant without slowing down. Customers receive clear, consistent communication—and your operations stay protected from risk.
The challenge: Customers expect round-the-clock service, but staffing in-house teams for 24/7 coverage is expensive and hard to manage.
Our solution: cxperts offers scalable, always-on support from strategic global hubs. Our teams work in your systems, speak your brand language, and deliver seamless service across time zones.
Why it works: You meet customer expectations without overextending internal resources. Support becomes a cost-efficient, high-impact part of your business.
Supporting utilities and energy providers from different markets requires reliability, compliance, and 24/7 coverage. That’s why we leverage our delivery centers in Mexico, the Philippines, Colombia, Belize, Guatemala, and the USA to deliver technical support, customer service, outage management and billing support at scale.
