Insights that
Move CX Forward
Explore customer experience trends,
success stories, and strategic thinking
from the team behind cxperts.
Media
At LISTEN 2025, one theme echoed across every conversation: CX
This year at CallMiner's LISTEN 2025, cxperts proudly took the
In December 2019, the leadership team visited the Gawad Kalinga
cxperts partnered with Meralco Foundation Institute and Gawad Kalinga to
What difference can a single morning make for the ocean?
For most subscribers, telecom isn’t about infrastructure—it’s about connection. It’s
When it comes to healthcare, outcomes matter, but so do
Nearly everyone shops across multiple touchpoints. Only a small minority
For decades, telecoms competed on network speed and pricing. But
At LISTEN 2025, one theme echoed across every conversation: CX doesn’t suffer from a data problem — it suffers from an action problem.
Top Performing Articles
Artificial Intelligence or AI is taking an ominous turn. Will
Yay or nay? Nowadays a product that works is no
Finding the right Business Process Outsourcing (BPO) partner goes beyond
Regardless of the season, Iloilo never fails to captivate both
The contact center has come a long way since the
At cxperts, the words PASSION and EMPATHY ring true not
Social Impact
A Promise Kept. A Dream Fulfilled.
Maleta Library Champions Literacy in the Philippines
Beyond Business: Giving Back Is Who We Are
At cxperts, service doesn’t stop at the end of a