With proximity to the U.S., a bilingual workforce, and Medellin’s rise as a tech and innovation hub, Colombia has become a high-performance nearshore destination for global brands.
Why Colombia for CX
Bilingual, neutral-accent teams from Medellín’s top universities, great for English–Spanish CX.
Same-day collaboration with North America (no overnight lag, faster decisions).
Flexible delivery: in-center Medellín hub or vetted remote across Antioquia, with strong retention.
Colombia Insights
$23B+ BPO industry contribution to GDP (2023)
Low attrition (8.4%) and absenteeism (7.1%)
Government-backed English & tech training programs
Medellin: top tech hub with digital infrastructure
