Colombia

With proximity to the U.S., a bilingual workforce, and Medellín’s rise as a tech and innovation hub, Colombia has become a high-performance nearshore destination for global brands.

Why Colombia for CX

With proximity to the U.S., a bilingual workforce, and Medellín’s rise as a tech and innovation hub, Colombia has become a high-performance nearshore destination for global brands.

Bilingual, neutral-accent teams from Medellín’s top universities, great for English–Spanish CX.

Same-day collaboration with North America (no overnight lag, faster decisions).

Flexible delivery: in-center Medellín hub or vetted remote across Antioquia, with strong retention.

Colombia Insights

$23B+ BPO industry
contribution to GDP (2023)

Low attrition (8.4%) and
absenteeism (7.1%)

Government-backed English &
tech training programs

Medellín: top tech hub with
digital infrastructure