Guatemala

Guatemala is a growing BPO hub in Central America, favored for its English-Spanish bilingualism, cost-efficiency, and time zone alignment with the U.S. It continues to attract global investment thanks to its CX-ready workforce and government-backed talent pipelines.

Guatemala: CX That Clicks

US time-zone alignment, English–Spanish talent, and strong cultural affinity, built for fast, on-brand support.

Bilingual, neutral-accent teams from Guatemala City’s established CX talent pool, ideal for English–Spanish programs.

Same-day collaboration with North America for quicker decisions and faster resolutions.

Government support for BPO - incentives to grow programs sustainably.

Guatemala Insights

42,000+ employed in
BPO/contact center sector

~80% of BPO agents
fluent in English

Education system integrated
with language & CX training

$23B+ BPO industry
contribution to GDP (2023)

Tax benefits through
FTZ and CAFTA-DR access

Cultural Affinity. Bilingual Talent. Scalable Support, Guatemala Has It All.