Concierge CX for High-Value Customers
Concierge care protects revenue where it’s concentrated. Expect faster first response, higher CSAT/NPS, stronger retention/renewals, higher AOV where appropriate, and fewer escalations, all with a premium experience
Challenge
VIPs and high-value accounts won’t wait in general queues. Fragmented history, slow replies, and generic answers turn high-stakes moments into escalations, and customer defection. Without a single customer view and clear resolution authority, cases bounce between teams, time slips, and loyalty erodes.
Our Solution
Brand-trained advisors with decision authority handle premium moments fast and on-brand. A single customer view and real-time signals surface context and the next-best move.
Highlights:
Resolution authority
Credits, replacements, escalations within guardrails
Proactive coverage
Incident, renewal, and high-value order alerts
Assistive tooling
In-line prompts for tone/policy; automated QA for consistency
Order orchestration
Escalated WISMO, split shipments, repairs/RMA coordination