Retention-Driven CX for Leading Brands
Brand-trained teams use conversation intelligence and real-time signals to catch churn early, personalize make-rights and renewals, and turn tough moments into loyalty.
Challenge
Churn rarely announces itself, it builds through unresolved issues, usage dips, and broken handoffs until small frustrations become cancellations. Without unified signals and tested save playbooks, teams react too late, and discount too much.
Our Solution
We run dedicated Retention & Loyalty teams that act in the moment. With a single customer view and real-time conversation intelligence, we spot risk early (repeat contacts, sentiment shifts, failed payments, inactivity), trigger the right outreach, and deliver on-brand saves, renewals, and win-backs, protecting margin while growing LTV.
Highlights:
Proactive saves & renewals
Triggered outreach for delivery problems, outages, price changes, expiries, failed payments.
Noise reduction
WISMO/returns deflection so agents focus on high-impact saves.
Closed-loop insights
Root-cause reporting to product, ops, and policy owners.
Why it matters
Catching risk before it becomes churn protects revenue and reputation. We focus on what moves the business:
- Save / Retain Rate
- Renewal / Repurchase Rate
- Customer Lifetime Value (CLV/LTV)
- CSAT/NPS on save interactions