Retaining Culture in the Remote Contact Center

In today’s remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. Considering how teams are often comprised of members working across political boundaries, even defining a hard-set “culture” can be tricky. Then, with teams communicating asynchronously, innovation can suffer as well.

Join Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast, for this enlightening discussion which will include:

• How to communicate and disseminate a cohesive, positive culture across teams and across continents
• How remote work can be used to your company’s advantage in stimulating growth and productivity
• Why the contact center culture is in need of repair

Aarde Cosseboom & Customer Contact Central

Sponsored by:
cxperts
Date March 29th