When typhoon Enteng struck Luzon and the Visayas, heavy rains and winds caused over P139 million in damage, destroying roads, bridges, and leaving families stranded.
In response, cxperts was one of the first to step in. Returning to the Gawad Kalinga San Rose community for our annual CSR event, our team delivered food packs and essentials to families affected by the storm. More than aid, what we brought was a gesture of hope.
These moments reaffirm cxperts’ commitment to people, not only in times of crisis, but in every interaction we have. The same values that drive our CSR efforts are the ones that define how we deliver customer experience.
CSR and CX: Two Sides of the Same Culture
At cxperts, we believe great service comes from people who care. Here’s how our CSR values translate directly into how we serve clients and customers:
Empathy: Just as we listen to communities in need, we listen to customers, understanding concerns with patience and compassion.
Proactivity: Our teams don’t wait to be told; they anticipate needs, whether in disaster relief or customer care.
Dedication: Helping others requires going the extra mile — and that commitment is the same in every client program we manage.
Trust-Building: When people see genuine care, they build trust, the foundation for both loyal communities and loyal customers.
Long-Term Focus: CSR isn’t about one event, just as CX isn’t about one call. Both are about building lasting relationships.
For us, CSR isn’t separate from customer service, it’s part of the same people-first culture
Why the Philippines Is the Ideal Home for This Culture
The Philippines is more than a global BPO hub, it’s a place where service comes naturally. Here’s why:
A skilled, English-proficient workforce ready to handle complex tasks.
A culture of warmth and resilience that aligns seamlessly with global customer expectations.
Cost efficiency and scalability that let businesses grow while maintaining quality.
Government and infrastructure support that makes operations reliable and sustainable.
Simply put, the Philippines offers the talent, values, and environment to deliver exceptional CX at scale.
From Community to Customer Success
At cxperts, helping communities and serving customers are not separate missions, they are one and the same. Our strong culture of empathy and service shapes how we care for clients and fuels the trust that drives long-term success.
Because when people come first, everyone wins, communities, customers, and companies.
Talk to us.
Cxperts is a global customer support partner delivering high-touch, omnichannel CX solutions for brands of all sizes. With operations across the USA, Mexico, Guatemala, Belize, Colombia, and the Philippines, cxperts provides scalable, cost-efficient onshore, nearshore, and offshore support without compromising quality.
As a trusted extension of every brand we represent, we deliver expert customer support tailored to your industry—whether eCommerce, healthcare, BFSI, or other key verticals. Our team brings deep domain expertise, operational agility, and a relentless focus on satisfaction, one interaction at a time.
Let cxperts be your edge in today’s experience-driven market.
Learn more at www.cxperts.us
