Manila, Cebu, and Davao have long been the Philippines’ BPO powerhouses. But a new contender is quietly making its mark, Iloilo, a vibrant, culturally rich city that’s fast emerging as one of the country’s most promising business hubs.
For companies seeking a smart alternative to Metro Manila’s congestion and costs, Iloilo offers the perfect blend of talent, infrastructure, affordability, and quality of life.
Why Iloilo Stands Out
- Business-Friendly Policies – The city has kept real property and corporate taxes steady for three years, earning recognition from the Philippine Chamber of Commerce and Industry as one of the country’s Most Business-Friendly LGUs.
- Cost Advantage Without Compromise – Affordable electricity, competitive wages, and a high-quality talent pool make operating here significantly more cost-effective without sacrificing quality.
- Skilled, English-Proficient Workforce – With eight universities, including the University of the Philippines Visayas and Western Visayas State University — Iloilo boasts one of the highest literacy rates in the country, producing job-ready graduates fluent in English and ready for global business.
- Infrastructure & Accessibility – Modern roads, bridges, flood control systems, and eco-friendly transport options keep the city running smoothly. The Iloilo International Airport is just an hour from Manila and under 30 minutes from cxperts’ delivery center.
- Strong Peace & Order – A high level of safety creates a stable environment for both employees and investors.
A Growing IT-BPM Ecosystem
With over 100 IT-BPM enterprises and more than 38,000 Ilonggos already working in the industry, Iloilo’s BPO growth trajectory is undeniable. Major developers, Ayala, Megaworld, and SM, have invested heavily in mixed-use tech and business parks, fueling the city’s transformation into a major outsourcing destination.
At the height of the pandemic, Iloilo was recognized as the Best Driver of IT-BPO Investments under the Digital Cities Program, proof of its resilience and growth potential.
Why cxperts Chose Iloilo
cxperts’ Iloilo site was built with a clear vision: deliver world-class CX from a city that offers both competitive advantages and unmatched work-life balance.
Here’s what sets our Iloilo operations apart:
- Specialized Talent – Teams trained across customer care, white-glove services, technical support, sales, collections, and back-office functions.
- Business Continuity – Reliable power supply and robust disaster preparedness.
- Lower Operational Costs – Clients benefit from significant savings while maintaining quality standards.
- Engaged Workforce – A supportive community and livable city that foster employee loyalty and retention.
The Bigger Picture
The Philippines remains one of the world’s top outsourcing destinations, with demand driven by cost optimization, digital transformation, and the need for specialized skills. While Manila, Cebu, and Davao remain strong, forward-thinking companies are looking to Iloilo for its untapped potential and sustainable growth environment.
And with Board of Investments (BOI) incentives, Special Economic Zones (PEZA) benefits, and a local government committed to business growth, the conditions for success are already in place.
Your Next Strategic Move
At cxperts, we help brands scale smarter through omnichannel customer experience solutions delivered from the world’s most promising BPO hubs, including Iloilo.
Whether you need to optimize costs, improve customer loyalty, or expand into new markets, our global footprint and local expertise in high-talent regions like the Philippines give you the edge to compete, and win.
Your next big win starts with cxperts Iloilo. Let’s connect!
Talk to us.
Cxperts is a global customer support partner delivering high-touch, omnichannel CX solutions for brands of all sizes. With operations across the USA, Mexico, Guatemala, Belize, Colombia, and the Philippines, cxperts provides scalable, cost-efficient onshore, nearshore, and offshore support without compromising quality.
As a trusted extension of every brand we represent, we deliver expert customer support tailored to your industry—whether eCommerce, healthcare, BFSI, or other key verticals. Our team brings deep domain expertise, operational agility, and a relentless focus on satisfaction, one interaction at a time.
Let cxperts be your edge in today’s experience-driven market.
Learn more at www.cxperts.us
