Creating Pathways for Progress
At cxperts, purpose-driven initiatives are more than words, they are actions that create lasting impact. Guided by cxperts culture, which values empowerment and sustainability, the team partnered with the Meralco Foundation Institute and Gawad Kalinga in August 2025 to launch a livelihood training program at the GK Headquarters.
The session, facilitated by Mr. Henry Pangilinan of the Meralco Foundation Institute, focused on giving community members practical skills they could use to improve their livelihoods. For cxperts, it was another opportunity to extend its role as a trusted CX partner beyond client solutions and into building stronger, more resilient communities.
If you’d like to learn how we combine CX outsourcing with social impact, check out our full range of CX outsourcing solutions
Skills That Spark Change
The training was more than a seminar, it was a spark of possibility. Participants from nearby communities came eager to learn, engage, and envision how new knowledge could reshape their futures.
By the end of the program, 32 participants signed up for further training, with select candidates moving forward to scholarship opportunities through the Meralco Foundation Institute. This ensured that the initiative would have a ripple effect, extending opportunities beyond the initial session and opening doors for long-term growth.
This initiative reflects how cxperts doesn’t just deliver services — we build communities. If you want to learn about how our customer‑centric services are staffed and operated, check our Customer Care & Support services, where empathy, training, and human‑centered performance are at the core.
Community Empowerment in Action
True to cxperts culture, this initiative demonstrated how compassion and purpose can transform into measurable impact. Empowering individuals with livelihood skills directly supports families while also laying the foundation for sustainable progress.
For cxperts, investing in communities reflects the same values it brings to client partnerships: empathy, empowerment, and long-term success. It is proof that business can be a force for good, creating meaningful change where it matters most. And just as cxperts helps clients scale, adapt, and thrive, it applies the same commitment to helping communities move forward with confidence.
Our Back‑Office services and operational infrastructure enable us to support clients worldwide, and these same systems make social‑impact initiatives possible, reinforcing that business success and social responsibility can go hand in hand.
cxperts Culture in Action
The livelihood training illustrates the heart of cxperts culture, working with heart, creating impact, and building futures. By equipping communities with knowledge and skills, cxperts strengthens not only individuals but also the broader ecosystem where they live and work.
This is what it means to be a true CX partner: delivering excellence for clients while championing empowerment for communities. It is proof that sustainable business impact is not measured only in growth metrics but also in the lives uplifted along the way.
Learn more about who we are and our mission on the Why cxperts page.
FAQs
Why does cxperts invest in community empowerment?
As a trusted customer experience outsourcing partner, cxperts extends its purpose beyond client success. We believe that empowering communities strengthens resilience and aligns with our values of empathy, sustainability, and progress.
How does cxperts’ culture influence its CSR programs?
cxperts’ culture is rooted in purpose and empowerment. Just as we deliver customer experience optimization for global brands, we apply the same principles to community initiatives—working with heart, creating impact, and building futures.
What makes cxperts different from other BPO providers?
Unlike traditional BPO companies, cxperts integrates customer experience transformation with social impact. We combine CX strategy frameworks for clients with programs that uplift communities, making us a purpose-driven partner.
Does cxperts provide multilingual customer support?
Yes. cxperts offers multilingual contact center services to help global brands deliver consistent customer experiences across different languages and regions.
Where are cxperts’ offshore contact centers located?
cxperts operates offshore contact centers in strategic locations across Mexico, Philippines, and other regions in Latin America. These locations provide cost-effective solutions while maintaining high-quality customer service.