Creating Pathways for Progress
At cxperts, purpose-driven initiatives are more than words, they are actions that create lasting impact. Guided by cxperts culture, which values empowerment and sustainability, the team partnered with the Meralco Foundation Institute and Gawad Kalinga in August 2025 to launch a livelihood training program at the GK Headquarters.
The session, facilitated by Mr. Henry Pangilinan of the Meralco Foundation Institute, focused on giving community members practical skills they could use to improve their livelihoods. For cxperts, it was another opportunity to extend its role as a trusted CX partner beyond client solutions and into building stronger, more resilient communities.
Skills That Spark Change
The training was more than a seminar, it was a spark of possibility. Participants from nearby communities came eager to learn, engage, and envision how new knowledge could reshape their futures.
By the end of the program, 32 participants signed up for further training, with select candidates moving forward to scholarship opportunities through the Meralco Foundation Institute. This ensured that the initiative would have a ripple effect, extending opportunities beyond the initial session and opening doors for long-term growth.
Community Empowerment in Action
True to cxperts culture, this initiative demonstrated how compassion and purpose can transform into measurable impact. Empowering individuals with livelihood skills directly supports families while also laying the foundation for sustainable progress.
For cxperts, investing in communities reflects the same values it brings to client partnerships: empathy, empowerment, and long-term success. It is proof that business can be a force for good, creating meaningful change where it matters most. And just as cxperts helps clients scale, adapt, and thrive, it applies the same commitment to helping communities move forward with confidence.
cxperts Culture in Action
The livelihood training illustrates the heart of cxperts culture, working with heart, creating impact, and building futures. By equipping communities with knowledge and skills, cxperts strengthens not only individuals but also the broader ecosystem where they live and work.
This is what it means to be a true CX partner: delivering excellence for clients while championing empowerment for communities. It is proof that sustainable business impact is not measured only in growth metrics but also in the lives uplifted along the way.
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cxperts is a global customer support partner delivering high-touch, omnichannel CX solutions for brands of all sizes. With operations across the USA, Mexico, Guatemala, Belize, Colombia, and the Philippines, cxperts provides scalable, cost-efficient onshore, nearshore, and offshore support without compromising quality.
As a trusted extension of every brand we represent, we deliver expert customer support tailored to your industry—whether eCommerce, healthcare, BFSI, or other key verticals. Our team brings deep domain expertise, operational agility, and a relentless focus on satisfaction, one interaction at a time.
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Learn more at www.cxperts.us
