Building Homes, Strengthening Communities
In December 2019, the leadership team visited the Gawad Kalinga community, where they were deeply inspired by the residents’ resilience and spirit. That visit planted a promise to help uplift families in need and create meaningful, lasting change.
Six years later, that promise was fulfilled. The CEO of cxperts, Violet Pereda, returned to GK San Rose Pasig to celebrate the completion of the Gawad Kalinga Housing Project, marking a significant milestone in the company’s ongoing commitment to corporate social responsibility and community development.
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A Celebration of Hope and Partnership
The event was a heartfelt reunion filled with warmth and gratitude. Residents welcomed the cxperts delegation with open arms, thankful for a project that transformed not just homes, but lives. Together with the community, the team shared food bags, laughter, and stories of hope, simple yet powerful moments that embodied compassion in action.
For cxperts, this initiative goes beyond building houses; it is about building futures. It stands as a reminder that long-term partnerships with organizations like Gawad Kalinga can translate shared values into lasting, real-world impact.
Empowering Through Purpose
The Gawad Kalinga project reflects the essence of cxperts’ culture, purpose, empathy, and empowerment. As a trusted CX partner, cxperts extends its purpose beyond client success, investing in programs that uplift and strengthen the communities where it operates.
Each brick laid and each family housed represents more than a structure; it symbolizes a fulfilled commitment, a stronger community, and a shared dream realized.
cxperts Culture in Action
Through initiatives like this, cxperts continues to live its values, working with heart, creating impact, and building better futures. The company’s journey with Gawad Kalinga stands as a testament to how purpose-driven action can turn promises into reality and dreams into lasting change.
This house turnover celebration also marks the culmination of cxperts’ CSR initiatives with Gawad Kalinga Manila for the year, following two meaningful projects earlier in 2025: the Maleta Library, which promoted literacy among children, and the Livelihood Seminar, which equipped residents with new skills for sustainable employment. Together, these efforts reflect cxperts’ unwavering commitment to creating positive and enduring change in the communities it serves.
Explore how our global CX delivery model — spanning USA, Mexico, Guatemala, Belize, Colombia and the Philippines — enables us to deliver support to clients while giving back to communities worldwide.
FAQs
What is cxperts’ commitment to corporate social responsibility?
cxperts is dedicated to creating positive impact through community development initiatives like housing projects, livelihood programs, and literacy campaigns. These efforts reflect our purpose-driven culture and commitment to building better futures.
How does cxperts’ culture influence its CSR programs?
cxperts’ culture is rooted in purpose and action. Our customer experience strategy focuses on creating meaningful change, not just for clients, but for communities.
What makes cxperts different from other BPO providers?
Unlike traditional BPO companies, cxperts integrates customer experience transformation with social impact. We combine CX optimization for global brands with initiatives that uplift communities, making us a purpose-driven partner.
Does cxperts provide multilingual customer support?
Yes. cxperts offers multilingual contact center services to help global brands deliver consistent customer experiences across different languages and regions.
Where are cxperts’ offshore contact centers located?
cxperts operates offshore contact centers in strategic locations across Mexico, Philippines, and other regions in Latin America. These locations provide cost-effective solutions while maintaining high-quality customer service.