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Insights that
Move CX Forward

Explore customer experience trends,
success stories, and strategic thinking
from the team behind cxperts.

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Strategic Outsourcing: How to Select a BPO Partner Built for the Future

Selecting the right Business Process Outsourcing (BPO) partner is no

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A smiling woman wearing headphones, seated at a desk in a modern workspace, gesturing while interacting with a laptop. The scene reflects a professional environment, showcasing engagement and innovation, aligning with Cxperts' focus on AI-driven customer experience solutions

The AI-Powered Contact Center: Redefining Customer Experience in 2025

The contact center has come a long way since the

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Aerial view of a modern urban area with multi-story buildings, palm-lined streets, and colorful pedestrian crosswalks.

cxperts in Iloilo – The Next Great BPO Hub South of Manila

Manila, Cebu, and Davao have long been the Philippines’ BPO

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Cxperts Latinoamerica Goes Above and Beyond with Signature Service (1)

Beyond Business: Giving Back Is Who We Are

At cxperts, service doesn’t stop at the end of a

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A group photo of Cxperts employees and community members during the 'Operation Walang Iwanan' CSR event. The team is seen holding pink donation bags, smiling in a sports court, underlining Cxperts' commitment to community support and customer experience. A banner in the background highlights the event's theme of partnership and giving back

cxperts CSR: Building Stronger Communities, Delivering Stronger Experiences

https://cxperts.us/wp-content/uploads/2024/09/GK-Saint-Rose.mp4 When typhoon Enteng struck Luzon and the Visayas, heavy

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The image shows two professionals, a woman and a man, engaged in a conversation in a modern office setting. The woman, wearing a light pink blazer, is smiling and looking at the man, who is dressed in a light-colored suit. They appear to be discussing something, with a laptop and some papers on the table in front of them. The background includes glass walls and a bright, open office environment.

Defining Customer Experience: Getting to the Heart of It All

What makes a customer stay loyal, the product they buy,

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A customer service representative wearing a brown blazer and a white shirt is seated, holding a notepad and pen in her hands. She is smiling and wearing a headset with a microphone, suggesting she is engaged in a conversation or providing customer support. The background is simple and white, keeping the focus on her.

Insights into the Strategies of the World’s Most Reliable Names

We love to connect. Whether it’s an interaction via social

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A man in a beige shirt is thoughtfully looking at a smartphone in his hand, guided by a store employee wearing a light blue polo shirt and a lanyard. The setting appears to be an electronics store with various smartphones displayed on a counter. Another person with orange hair, visible from behind, is also holding a smartphone, examining it. The store is brightly lit with modern, geometric lighting on the ceiling.

What Businesses and BPOs Need to Know about the Modern Customer

Is the customer still king? In today’s hyperconnected world, the

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Three contact center agents working at their desks, each equipped with a laptop and headset. One agent, in the foreground, is smiling and looking up at the camera. The work environment is bright and modern, with large windows letting in natural light

Discover Why Every Business Needs a Contact Center Today

Do all businesses really need a contact center? On the

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cxperts Earns 2025 Great Place To Work Certification™

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Top Performing Articles

The image shows two professionals, a woman and a man, engaged in a conversation in a modern office setting. The woman, wearing a light pink blazer, is smiling and looking at the man, who is dressed in a light-colored suit. They appear to be discussing something, with a laptop and some papers on the table in front of them. The background includes glass walls and a bright, open office environment.

Defining Customer Experience: Getting to the Heart of It All

What makes a customer stay loyal, the product they buy,

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A smiling man with a beard, wearing a green shirt and headset, is gesturing during a video call on his laptop. White shelves with books and decorations are in the background.

Customer Service: Debunking Myths, Separating Fact and Fiction

Effective customer service is every successful business’ secret sauce. While

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Pencil on white paper with check box HEARING and LISTENING, concept of choose to listen than just hear, pauy more attention and understand meaning behind the words

Why CX Should Be Your Top Business Goal

The customer experience strategy is key to achieving your business

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cxperts employees

Another Year, Another Success: Celebrating Our Journey

A Year of CXcellence has brought the cxperts team to

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Pencil on white paper with check box HEARING and LISTENING, concept of choose to listen than just hear, pauy more attention and understand meaning behind the words

Can CX Issues Be Random?

Challenging clients. We’ve dealt with them. We know them. We’ve

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Maximizing the Benefits and Advantages of Outsourcing

Maximizing the Benefits and Advantages of Outsourcing

New to Outsourcing? When it comes to streamlining processes, lowering

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Social Impact