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Insights that
Move CX Forward

Explore customer experience trends,
success stories, and strategic thinking
from the team behind cxperts.

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A customer service representative wearing a brown blazer and a white shirt is seated, holding a notepad and pen in her hands. She is smiling and wearing a headset with a microphone, suggesting she is engaged in a conversation or providing customer support. The background is simple and white, keeping the focus on her.

Insights into the Strategies of the World’s Most Reliable Names

We love to connect. Whether it’s an interaction via social

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A man in a beige shirt is thoughtfully looking at a smartphone in his hand, guided by a store employee wearing a light blue polo shirt and a lanyard. The setting appears to be an electronics store with various smartphones displayed on a counter. Another person with orange hair, visible from behind, is also holding a smartphone, examining it. The store is brightly lit with modern, geometric lighting on the ceiling.

What Businesses and BPOs Need to Know about the Modern Customer

Is the customer still king? In today’s hyperconnected world, the

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Three contact center agents working at their desks, each equipped with a laptop and headset. One agent, in the foreground, is smiling and looking up at the camera. The work environment is bright and modern, with large windows letting in natural light

Discover Why Every Business Needs a Contact Center Today

Do all businesses really need a contact center? On the

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A professional man wearing a headset and working on a laptop, smiling while interacting with a customer. The scene is set in a modern office with large windows, suggesting a focus on customer experience (CX) and remote communication technology.

Is Your CX Protocol Ready for 2025?

When asked what life will be like in 2025 after

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Article - July 17, 2024-1

Enhancing Business Growth with Effective Back Office Operations

What can a back office operations model do for your

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An office space with several desks and chairs arranged in a modern, open layout. Each desk has computer monitors, office supplies, and personal items, suggesting a busy and productive work environment. The lighting is bright, and the space is designed with a professional, contemporary aesthetic

Get Your Back Office Operations Right From the Get Go.

Back office Storytime… One of our clients, Company LMN (name

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A diverse group of six professionals in business casual attire standing together in a modern office with exposed brick walls and large windows

The Importance of Back Office Operations to Business Success

In today’s fast-paced corporate environment, customer-facing activities—sales presentations, marketing initiatives,

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A smiling man with a beard, wearing a green shirt and headset, is gesturing during a video call on his laptop. White shelves with books and decorations are in the background.

Customer Service: Debunking Myths, Separating Fact and Fiction

Effective customer service is every successful business’ secret sauce. While

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Two professional agents wearing headsets are looking at a laptop and discussing something in a bright, modern office.

Enhancing Your Own Customer Experience… the Right Way

Gone are the days when a unique CX (customer experience)

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Why Customers Fall In Love with Brands That Listen

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Top Performing Articles

Aerial view of a modern urban area with multi-story buildings, palm-lined streets, and colorful pedestrian crosswalks.

cxperts in Iloilo – The Next Great BPO Hub South of Manila

Manila, Cebu, and Davao have long been the Philippines’ BPO

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Guatemala Can Help Your Customer Service To Achieve Post-Covid Resilience

The Covid-19 pandemic has dramatically forced an emphasis on resilience

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A group photo of Cxperts employees and community members during the 'Operation Walang Iwanan' CSR event. The team is seen holding pink donation bags, smiling in a sports court, underlining Cxperts' commitment to community support and customer experience. A banner in the background highlights the event's theme of partnership and giving back

cxperts CSR: Building Stronger Communities, Delivering Stronger Experiences

https://cxperts.us/wp-content/uploads/2024/09/GK-Saint-Rose.mp4 When typhoon Enteng struck Luzon and the Visayas, heavy

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Planning A Nearshore CX Strategy For 2021

What happens now? After the dramatic changes we have seen

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Planning for Your 2026 CX Strategy: How to Stay Ahead in a Digital-First World

When did Customer Experience (CX) stop being optional, and started

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Customer Service Checklist

Top Secrets of the World’s Most Trusted Brands – What They Do Exactly

People are profoundly social. Our need to connect with others

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Social Impact