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What can a back office operations model do for your
Back office Storytime… One of our clients, Company LMN (name
In today’s fast-paced corporate environment, customer-facing activities—sales presentations, marketing initiatives,
Effective customer service is every successful business’ secret sauce. While
Gone are the days when a unique CX (customer experience)
Consumer expectations of what it means to offer “exceptional customer
How was your recent interaction with a support representative like?
Finding the right Business Process Outsourcing (BPO) partner goes beyond
More than two decades have passed since the term “omnichannel”
Top Performing Articles
The contact center has come a long way since the
Is the customer still king? In today’s hyperconnected world, the
In today’s fast-paced corporate environment, customer-facing activities—sales presentations, marketing initiatives,
For the period covering 2023 to 2033, the Business Process
Manila, Cebu, and Davao have long been the Philippines’ BPO
The top two outcomes driving services adoption in 2020 are
Social Impact