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Insights that
Move CX Forward

Explore customer experience trends,
success stories, and strategic thinking
from the team behind cxperts.

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A group photo of Cxperts employees and community members during the 'Operation Walang Iwanan' CSR event. The team is seen holding pink donation bags, smiling in a sports court, underlining Cxperts' commitment to community support and customer experience. A banner in the background highlights the event's theme of partnership and giving back

cxperts CSR: Building Stronger Communities, Delivering Stronger Experiences

https://cxperts.us/wp-content/uploads/2024/09/GK-Saint-Rose.mp4 When typhoon Enteng struck Luzon and the Visayas, heavy

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The image shows two professionals, a woman and a man, engaged in a conversation in a modern office setting. The woman, wearing a light pink blazer, is smiling and looking at the man, who is dressed in a light-colored suit. They appear to be discussing something, with a laptop and some papers on the table in front of them. The background includes glass walls and a bright, open office environment.

Defining Customer Experience: Getting to the Heart of It All

What makes a customer stay loyal, the product they buy,

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A customer service representative wearing a brown blazer and a white shirt is seated, holding a notepad and pen in her hands. She is smiling and wearing a headset with a microphone, suggesting she is engaged in a conversation or providing customer support. The background is simple and white, keeping the focus on her.

Insights into the Strategies of the World’s Most Reliable Names

We love to connect. Whether it’s an interaction via social

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A man in a beige shirt is thoughtfully looking at a smartphone in his hand, guided by a store employee wearing a light blue polo shirt and a lanyard. The setting appears to be an electronics store with various smartphones displayed on a counter. Another person with orange hair, visible from behind, is also holding a smartphone, examining it. The store is brightly lit with modern, geometric lighting on the ceiling.

What Businesses and BPOs Need to Know about the Modern Customer

Is the customer still king? In today’s hyperconnected world, the

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Three contact center agents working at their desks, each equipped with a laptop and headset. One agent, in the foreground, is smiling and looking up at the camera. The work environment is bright and modern, with large windows letting in natural light

Discover Why Every Business Needs a Contact Center Today

Do all businesses really need a contact center? On the

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A professional man wearing a headset and working on a laptop, smiling while interacting with a customer. The scene is set in a modern office with large windows, suggesting a focus on customer experience (CX) and remote communication technology.

Is Your CX Protocol Ready for 2025?

When asked what life will be like in 2025 after

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Article - July 17, 2024-1

Enhancing Business Growth with Effective Back Office Operations

What can a back office operations model do for your

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An office space with several desks and chairs arranged in a modern, open layout. Each desk has computer monitors, office supplies, and personal items, suggesting a busy and productive work environment. The lighting is bright, and the space is designed with a professional, contemporary aesthetic

Get Your Back Office Operations Right From the Get Go.

Back office Storytime… One of our clients, Company LMN (name

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A diverse group of six professionals in business casual attire standing together in a modern office with exposed brick walls and large windows

The Importance of Back Office Operations to Business Success

In today’s fast-paced corporate environment, customer-facing activities—sales presentations, marketing initiatives,

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The Impact of Diverse Teams on CX: Why Inclusion Nurtures Customer Experience

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Top Performing Articles

Smiling female call center agent wearing a headset and working on a laptop in a modern office. Other customer service representatives are visible in the background, engaged in their tasks

Why BFSI, Retail, and Telecom Stand to Gain the Most from Outsourcing Right Now

In today’s high-pressure economy, no industry is immune to change.

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Article - July 17, 2024-1

Enhancing Business Growth with Effective Back Office Operations

What can a back office operations model do for your

Read More
A man in a beige shirt is thoughtfully looking at a smartphone in his hand, guided by a store employee wearing a light blue polo shirt and a lanyard. The setting appears to be an electronics store with various smartphones displayed on a counter. Another person with orange hair, visible from behind, is also holding a smartphone, examining it. The store is brightly lit with modern, geometric lighting on the ceiling.

What Businesses and BPOs Need to Know about the Modern Customer

Is the customer still king? In today’s hyperconnected world, the

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Diversity-+-AI-02

The Impact of Diverse Teams on CX: Why Inclusion Nurtures Customer Experience

In today’s experience‑driven economy, the companies winning customer loyalty aren’t

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White Paper cxperts by Ryan strategic advisory image

Driving Excellence Using Work From Home Agents

A white paper for cxperts by RYAN STRATEGIC ADVISORY Introduction

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Diverse group of confident business professionals smiling in modern office setting, representing strong BPO-client relationships and rebuilding trust through collaboration.

Rebuilding Trust in the BPO–Client Relationship: The cxperts Way

In outsourcing, trust isn’t built on promises, it’s built on

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Social Impact