Insights that
Move CX Forward
Explore customer experience trends,
success stories, and strategic thinking
from the team behind cxperts.
Media
Do all businesses really need a contact center? On the
What can a back office operations model do for your
Back office Storytime… One of our clients, Company LMN (name
In today’s fast-paced corporate environment, customer-facing activities—sales presentations, marketing initiatives,
Effective customer service is every successful business’ secret sauce. While
Gone are the days when a unique CX (customer experience)
Consumer expectations of what it means to offer “exceptional customer
How was your recent interaction with a support representative like?
Top Performing Articles
In the global BPO sector, talent retention is more than
How you engage your workforce today is more important than
When it comes to healthcare, outcomes matter, but so do
Social Impact