Why CX Is Drowning in Data but Starving for Action
October 22, 2025
At LISTEN 2025, one theme echoed across every conversation: CX doesn’t suffer from a data problem — it suffers from an action problem. As COO
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At LISTEN 2025, one theme echoed across every conversation: CX doesn’t suffer from a data problem — it suffers from an action problem. As COO
This year at CallMiner’s LISTEN 2025, cxperts proudly took the stage, and the spotlight. From delivering a high-impact workshop on QA innovation to being recognized
In December 2019, the leadership team visited the Gawad Kalinga community, where they were deeply inspired by the residents’ resilience and spirit. That visit planted a promise to help uplift families in need and create meaningful, lasting change.
cxperts partnered with Meralco Foundation Institute and Gawad Kalinga to deliver livelihood training, equipping communities with skills for sustainable growth.
What difference can a single morning make for the ocean? For thousands of volunteers across the Philippines, it meant standing shoulder to shoulder to keep coastlines clean and ecosystems alive.
For most subscribers, telecom isn’t about infrastructure—it’s about connection. It’s the video call to family overseas, the device activation that just works, or the uninterrupted stream of a big game. In short, telecom is the invisible utility that powers everyday life.
When it comes to healthcare, outcomes matter, but so do the everyday interactions that shape how patients feel about their care. A smooth billing call,
Nearly everyone shops across multiple touchpoints. Only a small minority shop exclusively online or only in physical stores. The vast majority bounce between a retailer’s
For decades, telecoms competed on network speed and pricing. But in 2025, the rules of competition have shifted. Customers now expect reliable service and exceptional