Why CX Is Drowning in Data but Starving for Action
October 22, 2025
At LISTEN 2025, one theme echoed across every conversation: CX doesn’t suffer from a data problem — it suffers from an action problem. As COO
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At LISTEN 2025, one theme echoed across every conversation: CX doesn’t suffer from a data problem — it suffers from an action problem. As COO
This year at CallMiner’s LISTEN 2025, cxperts proudly took the stage, and the spotlight. From delivering a high-impact workshop on QA innovation to being recognized
Building Homes, Strengthening Communities In December 2019, the leadership team visited the Gawad Kalinga community, where they were deeply inspired by the residents’ resilience and
Creating Pathways for Progress At cxperts, purpose-driven initiatives are more than words, they are actions that create lasting impact. Guided by cxperts culture, which values
A Community United for Cleaner Shores What difference can a single morning make for the ocean? For thousands of volunteers across the Philippines, it meant
For most subscribers, telecom isn’t about infrastructure—it’s about connection. It’s a video call to family overseas, activating a new device seamlessly, or streaming a big
When it comes to healthcare, outcomes matter, but so do the everyday interactions that shape how patients feel about their care. A smooth billing call,
Nearly everyone shops across multiple touchpoints. Only a small minority shop exclusively online or only in physical stores. The vast majority bounce between a retailer’s
For decades, telecoms competed on network speed and pricing. But in 2025, the rules of competition have shifted. Customers now expect reliable service and exceptional