Blogs

The outsourcing industry is having a midlife crisis. Or maybe more accurately, it’s undergoing a renaissance—shaving its head, getting a Peloton, and suddenly knowing a

Today, we ask a Retired BPO Executive Turned Industry Consultant to take the reigns for today’s blog…   Five Culture Lessons from the Best BPO

Let’s be honest—“vendor” is an ugly word. In too many BPO-client relationships, trust is fragile. Expectations are high, visibility is low, and the second something

You know the drill. A top agent resigns. You sigh, HR scrambles, and Ops says, “It happens.” A replacement is sourced, trained, and plugged into

In the early 2000s, when anyone walked into a one-floor Manila call center with 50 squeaky chairs, no A/C, and a single DSL connection, nobody

Regulatory Compliance in the BPO Industry: Why cxperts Is Your 90% Head Start In the business world, there are two kinds of challenges: the ones

How should businesses tackle high turnover in the BPO Industry?  And how does anyone go about surviving the revolving door? Here’s how…   Dear HR

Why Trusting a BPO with Your Sensitive Info Isn’t as Scary as You Think Let’s get this out of the way: handing over your company’s

How is AI transforming the BPO Industry? Artificial Intelligence (AI) isn’t just a buzzword anymore—it’s becoming the backbone of innovation across industries, and the Business