Blogs

Not too long ago, having a global outsourcing base in the Philippines was a hush-hush competitive advantage for many global businesses seeking to scale. But

cxperts joins the world in celebrating the International Day of Happiness! (Yes, the day exists and has been a global celebration since 2013!) Today, March

For the period covering 2023 to 2033, the Business Process Outsourcing market is projected to grow 8.20% (compound annual growth rate or CAGR) in the

“Wise women can predict the future because they create it!” Women, indeed shape the future!  According to research conducted by the Secretary General of the

The Situation: Customer experience (CX) leaders must cultivate a strong employee experience (EX) culture and strategy for CX success. Arbonne relied on its partner cxperts

The top two outcomes driving services adoption in 2020 are improving customer experience and improving employee experience (tied for first place!) It’s clear that enterprises

How you engage your workforce today is more important than ever. In an environment where your team is either distanced from one another within your

Agent attrition has always been a huge issue in the contact center industry. High turnover plagues BPO’s around the world for various reasons – high