Insights that
Move CX Forward
Explore customer experience trends,
success stories, and strategic thinking
from the team behind cxperts.
Media
For decades, telecoms competed on network speed and pricing. But
For decades, telecom providers competed on coverage maps and price
Why leading retailers are making the leap now, and how
Introduction Patients today expect more than quick answers — they
A Small Library with a Big Impact What difference can
When did outsourcing become so… boring? Once hailed as a
The outsourcing industry is evolving faster than ever. Once defined
In the outsourcing industry, technology, pricing models, and service menus
In outsourcing, trust isn’t built on promises, it’s built on
Top Performing Articles
How was your recent interaction with a support representative like?
Not too long ago, having a global outsourcing base in
Gone are the days when a unique CX (customer experience)
2022’s hottest marketing technique came in the form of loyalty
In the global BPO sector, talent retention is more than
Social Impact
cxperts CSR: Building Stronger Communities, Delivering Stronger Experiences
https://cxperts.us/wp-content/uploads/2024/09/GK-Saint-Rose.mp4 When typhoon Enteng struck Luzon and the Visayas, heavy
Cxperts Visits Concordia Children’s Services
At cxperts, the words PASSION and EMPATHY ring true not