Insights that
Move CX Forward

Explore customer experience trends,
success stories, and strategic thinking
from the team behind cxperts.

Media

Telecom customer support team working at computers with headsets in a modern office.

For decades, telecom providers competed on coverage maps and price

Team applauding a presenter in a modern office, discussing omnichannel retail strategies and customer experience improvements using data and analytics on a whiteboard.

Why leading retailers are making the leap now, and how

Smiling female BPO agent with headset providing customer support in a modern contact center, representing outcome-focused next-gen BPO services.

When did outsourcing become so… boring? Once hailed as a

Smiling call center agent wearing a headset working on a laptop in a modern BPO office, representing positive workplace culture and employee engagement.

In the outsourcing industry, technology, pricing models, and service menus

Diverse group of confident business professionals smiling in modern office setting, representing strong BPO-client relationships and rebuilding trust through collaboration.

In outsourcing, trust isn’t built on promises, it’s built on

BPO customer service agents working on laptops in a modern call center—illustrating scaling challenges and support solutions

When you choose an outsourcing partner, you’re betting they can

At LISTEN 2025, one theme echoed across every conversation: CX doesn’t suffer from a data problem — it suffers from an action problem. 

Top Performing Articles

Social Impact

A group photo of Cxperts employees and community members during the 'Operation Walang Iwanan' CSR event. The team is seen holding pink donation bags, smiling in a sports court, underlining Cxperts' commitment to community support and customer experience. A banner in the background highlights the event's theme of partnership and giving back

https://cxperts.us/wp-content/uploads/2024/09/GK-Saint-Rose.mp4 When typhoon Enteng struck Luzon and the Visayas, heavy

image of cxperts team visiting Concordia Children's Services

At cxperts, the words PASSION and EMPATHY ring true not