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๐๐ฎ๐ป๐ฑ๐ถ๐ฑ๐ฎ๐๐ฒ ๐ฃ๐ฟ๐ผ๐ณ๐ถ๐น๐ฒ:
- Energy & passion to achieve sales and service results
- Successful sales experience a plus
- Ability to sell a โpackageโ orโ family of productsโ.
- Call Center experience is a plus.
- Commissioned sales experience is a plus.
- Can work and thrive in a structured, Call Center environment.
- Strong typing and computer navigation skills with knowledge of Windows.
- Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.
- Experience in complaint handling and resolution.
- Ability to prioritize critical items and handle a high volume of work in a timely fashion.
- Ability to create a positive and professional environment.
๐๐ฒ๐ ๐๐๐๐ฟ๐ถ๐ฏ๐๐๐ฒ๐:
- Motivated to earn their primary compensation through commissions while maintaining high customer service levels.
- Has the โcourage & confidence to ask for the saleโ.
- Patience & ability to build rapport with diverse groups of people.
- Exemplary oral and written communication skills in English.
- Strong communication and comprehension skills: speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.
- Can thrive in an environment where they are expected to reach or exceed sales goals and quotas; is motivated to achieve individual and group sales goals.
- A positive outgoing style with a desire to problem-solve for customer satisfaction.
- A desire to expand their product knowledge; to learn & understand a wide array of products Lumen sells in its contact centers.
- Ability to sell multiple products, the Account/Brand โfamily of productsโ.
- An ability to probe, problem solve and offer the right product solutions to our customers.
- Comfortable overcoming objections and obstacles to striking the right balance between uncovering opportunities while delivering excellent customer service.
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