Trainer

Are you passionate about empowering teams to deliver exceptional customer service? We’re looking for a dynamic individual to develop educational materials, lead training sessions, and drive performance improvement in our call centers.​

Job Description:

• Developing call centers’ education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding customer service techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

Qualifications:

• 1 year minimum as Trainer
• Must Have skills and knowledge in:
• Must be sharp, professional, independent, and self-motivated
•  Strong teaching abilities and mentoring skills.
• Smart, fast learner, and proactive, (i.e., a thinker, not just a doer)
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to provide leadership to personnel in a fast-paced and environment.
• Word, Excel, Power Point efficient