Elevating Brands.
Empowering People.
At cxperts, we believe customer experience should never feel outsourced. That's why we create dedicated, branded support teams that act as a valid extension of your business. Our people don't just resolve issues, they represent your brand, build trust, and care deeply about your customers and your success.
The Problem We Solve
Traditional outsourcing prioritizes scale over service, leaving brands stuck with rigid processes, offshore-only models, and disconnected customer experiences.
The result?
- Frustrated customers and repeat contacts
- Slow, inflexible operations across channels
- Higher cost to serve and escalations
- Agent burnout and churn
- Inconsistent brand voice and experience
cxperts was built to change that. Legacy outsourcing chases volume over value. Rigid processes, channel silos, and partial QA leave leaders blind to the why behind KPIs, while customers repeat themselves and agents work without real context.
Our Story
Outsourcing Looks Like
Founded to solve a simple problem with a complex history: the outsourcing industry had lost its human touch. After years of watching companies sacrifice empathy, agility, and service quality in the name of scale, we set out to build something better.
cxperts combines the speed and personal touch of a challenger with the scale and intelligence of a global partner. We remove the tradeoffs between agility and performance, so brands can launch faster, operate smarter, and deliver lasting customer value, without the red tape of legacy BPOs.
Our model is rooted in flexibility, transparency, and partnership. We help brands grow through human-centered customer experience that adapts, evolves, and truly represents the companies we serve. We also equip our partners with smart technology—so your CX is faster, sharper, and consistently on-brand.
Proudly women- and minority-owned, we champion inclusive growth and build careers in the communities we serve.
Our Journey
Founded in 2021, cxperts has grown from a bold vision into a trusted global CX partner.
Our global footprint gives us the flexibility to meet you where you are, matching each program to the region that best supports your goals, customers, and brand identity.
Our Mission
Recruit a legion of happy cxperts who deliver exceptional customer experience while providing clear opportunities for growth and prosperity for all.
Our Vision
Delivering customized Best-in-Class contact center delivery solutions.
Our Philosophy & Values
At cxperts, we lead with empathy and deliver with excellence
Our core values guide every conversation, hire, strategy, and solution
Passionate
Resourceful
Caring
Results-Driven
Committed
Our Global Footprint
Each location is purposefully chosen to give our clients flexibility, speed, and high-quality service at scale.
Let’s build your next great CX team, one that feels like yours from day one.
Our Team
At cxperts, our team isn’t just experienced, it’s deeply invested. Our leadership brings decades of global CX expertise across operations, technology, strategy, and customer success. But what sets us apart isn’t just what we’ve done. It’s how we lead, with empathy, agility, and a relentless focus on outcomes.
Executive Team
Violet Pereda
CEO / Co-Founder
Victor Pereda
President / Co-Founder
Eddie Vaca
Chief Operating Officer
Vinod Balla
Chief Information Officer
Jeffrey Chugg
General Counsel & Head of Legal
Senior Management
Lauren Stebbins
Global Director
Business Enablement
Bassem Halim
Head of
CX Analytics
Cary Rodriguez
Senior Director
Global Client Services
Jon Gillibrand
Global Director
IT & Infrastructure
Andres Sanchez
Senior Director
Global Operations
Ben Stolzman
Global Director Workforce Management
Lev Rejanovinsky
VP, Growth Strategy
& Client Services
Want to be part of a people-first, purpose-driven team making an impact?
We foster a culture where people grow fast, think big, and work with purpose. Every member of our team is empowered to contribute to something meaningful: transforming how brands connect with their customers, one interaction at a time.