Team Leader

Supervise the performance of the team and guarantee the quality of the service. Prepare performance indicators (Kpi’s) in Excel, Train the team on products, policies and procedures, as well as customer service best practices. Resolve issues and escalations, providing additional guidance and assistance to agents and seeking effective solutions.

Must Have skills and knowledge in:

• Must be sharp, professional, independent, and self-motivated
• Experience working in a fast-moving environment
• Smart, fast learner, and proactive, (i.e., a thinker, not just a doer)
• Great customer service, a pleasant and friendly personality
• Word, Excel, Power Point efficient