Lead Like a Pro. Inspire Like a Boss. We’re Hiring a Rockstar Team Leader! Ready to take charge and lead with impact?
Requirements:
- Supervise the performance of the team and guarantee the quality of the service.
- Prepare performance indicators (Kpi’s) in Excel,
- Train the team on products, policies and procedures, as well as customer service best practices.
- Resolve issues and escalations, providing additional guidance and assistance to agents and seeking effective solutions.
- Must be sharp, professional, independent, and self-motivated
- Experience working in a fast-moving environment
- Smart, fast learner, and proactive, (i.e., a thinker, not just a doer)
- Great customer service, a pleasant and friendly personality
- Word, Excel, Power Point efficient””- Supervise the performance of the team and guarantee the quality of the service.
- Prepare performance indicators (Kpi’s) in Excel,
- Train the team on products, policies and procedures, as well as customer service best practices.
- Resolve issues and escalations, providing additional guidance and assistance to agents and seeking effective solutions.
- Must be sharp, professional, independent, and self-motivated
- Experience working in a fast-moving environment
- Smart, fast learner, and proactive, (i.e., a thinker, not just a doer)
- Great customer service, a pleasant and friendly personality
- Word, Excel, Power Point efficient”