Government .
At cxperts, we are committed to helping government agencies improve their citizen experience.
Our omnichannel and digital contact center solutions are designed to supply superior CX for government agencies, enabling them to improve citizen satisfaction, reduce costs and maximize efficiency. With our remote (work from home) capabilities in the continental United States, we provide sustainable, life-changing careers to hundreds of cxperts around the country.
As a Minority Owned Business (MBE), Self-Certified Small Disadvantaged Business (SDB) & Woman Owned Business (WBE) & Hispanic American Owned company, cxperts is the perfect partner to help government agencies reach their CX goals with high-quality citizen service.
As a Minority Owned Business (MBE), Self-Certified Small Disadvantaged Business (SDB) & Woman Owned Business (WBE) & Hispanic American Owned company, cxperts is the perfect partner to help government agencies reach their CX goals with high-quality citizen service.
cxperts has proven success in:
- Healthcare & Wellness Customer Support
- Customer Support
- Vaccine Support
- Medical & Medicare Services
Business Designations.
Socioeconomic Status:
- Minority Owned Business
- NAICS Codes
- 561422 | Telemarketing Bureaus And Other Contact Centers
- 561320 | Temporary Help Services
- 561330 | Professional Employer Organizations
- 561421 | Telephone Answering Services
- 561439 | Other Business Service Centers
- PSC Product and Service Codes
- H274 | Equipment And Materials Testing- Office Machines, Text Processing Systems, And Visible Record Equipment
- R422 | Support- Professional: Market Research/Public Opinion
- R425 | Support- Professional: Engineering/Technical
- R497 | Support- Professional: Personal Services Contracts
- R499 | Support- Professional: Other
cxperts specializes in providing flexible and scalable WFH (work from home) solutions in the continental United States. Its advanced cloud-based analytics ensure that cxperts is hitting the required metrics to provide excellent customer experiences with every single interaction.
Strategic Geographic Solutions.
employee satisfaction
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INDUSTRIES
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GEO'S
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EXPERTS
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Core Competencies.
Inbound
- Triage
- Application assistance
- Reservations
- Help Desk Support
- Payment processing
- Emergency Vaccine Support
OMNICHANNEL
- Live Chat Support
- SMS support
- Email Support
- Follow up Services
OUTBOUND
- Case Management Follow-up
- Helpdesk Follow-up
- Appointment Settings
- B2C and B2B Sales
