Tech Support that Solves, Not Escalates
AI-guided troubleshooting, knowledge-integrated agents, and product enablement across devices, apps, and SaaS, fast, clear, and always on.
Challenge
Customers expect instant, accurate help, across chat, voice, email, in-app, and community.
But fragmented knowledge, and rapid release cycles, create repeat contacts, slow resolutions, and unnecessary escalations.
Our Solution
cxperts builds dedicated technical support teams that operate like an extension of your product team. We unify case history, integrate with your KB, and equip agents with AI assist and guided workflows to diagnose, resolve, and educate—without the ping-pong.
Highlights:
Channels that fit your users
In-app & web chat, voice, email, community forums, social Care.
Knowledge operations
Create/maintain articles, macros, how-tos; close the loop to product.
AI powered
Agent assist, smart deflection, intent routing, and conversation insights for FCR gains.
Why partner with cxperts for technical support
- Access to Expert technical support talent
- Device and SaaS troubleshooting
- Product setup, onboarding, and walkthroughs
- Knowledge base integration + AI-assisted resolution
Why It Works
That’s the experience we deliver. At cxperts, we combine skilled, tech-savvy agents with intelligent tools to provide fast, frictionless support across platforms. From Tier 0 self-service to complex API troubleshooting, we’re equipped to reduce churn and drive satisfaction—at scale.