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No one knows a tourist destination better than a local! If you want to sample a village’s culinary special, a resident would be able to tell you where to find the best steaks or even if the corner hole-in-the-wall is worthy of a Michelin star. But when it comes to global contact center services, at cxperts you don’t need a “local” to get the personal feel of a local.
This is because cxperts’ contact center solutions cover all facets of customer experience and business process outsourcing, from customer care, white-glove services, and technical support to sales, collections, and back office.
cxperts is an omnichannel customer experience (CX) provider that delivers exceptional CX for brands of all sizes.
Within our modern contact centers in the Philippines, Guatemala, and Colombia we provide sustainable, life-changing careers to hundreds of cxperts around the world. On top of that, our work-at-home solutions give brands the flexibility to benefit from a limitless pool of exceptional talent.
Our global services include a wide range of expertise
Our scope of services includes:
- Customer Care
- Technical Support
- Sales
- Back Office
- Collections
Global Customer Care at its finest
We speak: Spanish, Chinese, Tagalog, Vietnamese, French, Korean, German, Arabic, Russian, and Hindi
Our professionals speak many languages. cxperts offers the nimbleness and know-how to aid your company in attracting and retaining a devoted client base. We’re versatile enough to respond to changes rapidly while. We also possess the expertise to consistently provide superior service to our clients.
Our next-generation, cloud-based omnichannel and multichannel capabilities allow us to reach your customers where they are, on the channels they choose.
Our customer care solutions include:
- Welcome Calls
- Account Management
- Billing Inquiries
- Fee reversals
- Disputes
- Complaints
- White Glove Services
Premium Technical Support
Customers all want a technological whiz capable of quickly fixing problems. We make it a priority to hire highly qualified brand specialists who can empathize with clients, identify their pressure points, and implement effective solutions promptly. Our premium technical support includes:
- Tier 1 technical support
- Tier 2 technical support
- Triage
- Troubleshooting & repair
- Helpdesk
- Escalations
- Developer & engineer support
- Website navigation
- Installation support
- Video-enabled live support and
- High-touch concierge support
Your very own global sales team
Great salespeople understand that every interaction with a client is a potential sale. As such, they employ first-rate customer service to open doors to even more lucrative conversations. Every connection is a chance to strengthen customer attachment to our brand.
At cxperts, our teams earn the right to sell by identifying customers’ bottlenecks and implementing solutions that leave them satisfied and committed to the company.
Every transaction is backed by the finest possible customer experience thanks to the collaborative efforts of our Sales Champions, trainers, operations managers, and sales teams.
If you want regular customers to become dedicated brand advocates, it’s not just about the goods, as our professionals will tell you — it’s about the whole experience you provide them with every engagement with your brand.
- Lead generation
- Outbound sales
- Upsells
- Cross-Sells
- Consultative selling
- Appointment setting and
- Website follow up
We support your front line with a global team
It’s not only the front-line employees that contribute to providing excellent customer service.
Your support staff in the back office plays a crucial role as well.
An effective back office staff must interact effectively with customer-facing agents to complete transactions such as processing payments, checking warranty data, unearthing crucial information, communicating with external suppliers, or answering any request beyond the customer’s line of sight.
Everything that goes on behind the scenes here at cxperts is guaranteed to be done right the first time, every time. We take great satisfaction in providing the kind of timely and effective service that modern consumers have come to expect.
- Data entry
- Fulfillment claims process
- Warranty management
- Record validation & coding
- Business Analytics
- Billing & invoicing
- AR management
- Order to cash
Feel secure with a global receivables management team
Accounts receivable management relies heavily on collections and recovery, but providing outstanding service to clients should never be sacrificed in the face of late payments.
Collections, like every other part of customer service, must be handled with a customized touch to earn and maintain loyal customers. If done well, recovery may even be used to win over a client (and an advocate) for life!
cxperts has a dedicated collections team that works to reduce operating expenses of debt collection while maintaining a high level of client satisfaction. Our first-party and third-party offerings are structured on knowledge and problem-solving, as well as the most effective means of recovery for providing exceptional CX. Receivables management services include:
- Payment reminders
- 1st party collections
- 3rd party collections
- Payment Arrangements
- Chargebacks
- Payment reminders
cxperts is revolutionizing Customer Experiences with a 100% Cloud-Based Contact Center
Our 100% cloud-based contact center technology is redefining the customer service industry by ensuring consistent interactions at all times. Our solution to help you save on overhead costs?
Work-from-home arrangements.
CX providers have adapted to include remote staff and Work-From-Home options, providing their client brands with the security of two delivery models. Because of our applicant pool’s diversity, we are able to give multilingual help remotely whenever required.
cxperts is at the forefront of this change by offering remote workers the opportunity to provide services from any of our hubs around the world. With the help of our cutting-edge cloud analytics, we can guarantee that each client encounter is a positive one.
We leverage cutting-edge technology to provide a safe and dependable customer experience (CX) in our virtual environments, making remote work as effective as in-house service. In addition, we are able to save money in this area and pass those savings on to our partners without lowering the quality of the services we provide to them in any way.
Our hardworking cxperts who work remotely are a great fit for the telecommuting environment, and their enthusiasm for their job is contagious. After all, content CX professionals mean pleased customers.
Our Cloud-Based Contact center allows for:
- Omni-channel Services
- AI-powered compliance analytics
- Broad information gathering to accurately depict performance
- Customer feedback
- 100% Quality assurance monitoring
- PCI Certified & HIPAA Compliant=ce
Learn about our international presence and the advantages of working with a firm that can meet your company’s requirements wherever they may be.
Talk to us.
cxperts is a global provider of multichannel demand generation and customer engagement services. We have presence onshore, nearshore, and offshore in the USA, the Philippines, Colombia, Guatemala, and soon, Mexico and South Africa.
We partner with companies to help provide exceptional customer care that builds brand loyalty through our brick-and-mortar centers and work-from-home models leveraging top resources from the areas where we operate.
cxperts is an omnichannel customer experience (CX) provider that delivers exceptional CX for brands of all sizes. Our contact center solutions cover all facets of customer experience and business process outsourcing, from customer care, white glove services, and technical support to sales, collections, and back office.
Within our modern contact centers in the Philippines, Guatemala, and Colombia, we provide sustainable, life-changing careers to hundreds of cxperts around the world. On top of that, our work-at-home solutions give brands the flexibility to benefit from a limitless pool of exceptional talent.
