Outsource These Tasks to an Offshore Healthcare Team

Outsource These Tasks to an Offshore Healthcare Team

If there’s anything anyone should never get wrong, it’s healthcare.  Now more than ever, the healthcare industry has become one if not the most vital industry in the world.  It’s a given that medical facilities are expected to be in top form.  Premium patient care is a priority.  But in order to provide this level of consistency, healthcare providers cannot solely rely on their staff alone.   Streamlining their procedures requires many healthcare providers to outsource many administrative tasks to an offshore team.

Outsourcing Healthcare Services to an offshore team isn’t something new.

A remote workforce allows hospitals to maintain efficiency and productivity because being rid of administrative tasks allows them to focus on their patients. It certainly isn’t an unfamiliar concept.

What’s an offshore healthcare team?

An offshore healthcare team is a group of professionals who cover a medical facility’s non-core responsibilities that are critical for day-to-day operations. They work from remote locations, often in completely separate time zones.

Offshore outsourcing firms compensate for the time difference by having their staff work in the timezone of the medical facility. Using multiple communication programs, they can collaborate well with the in-house staff.

With the proper outsourcing partner, medical institutions can obtain valuable services at a more reasonable cost than onshore and nearshore providers.

What type of services can a healthcare organization delegate to an offshore team?

A BPO equipped to handle the healthcare industry is crucial in the medical facility’s day-to-day operations.  Here are some of the services that an offshore healthcare team can provide. 


1. Medical Coding and Medical Billing

Medical coding is the process by which a qualified medical coding professional converts information about medical diagnoses, procedures, treatments, and equipment into standardized alphanumeric code that is used in the patient billing process. Medical coding specialists, sometimes known as “medical coders,” rely on transcriptions of medical records, doctor’s notes, lab test data, and other sources. They then apply such codes to medical billing data for insurance companies.

Medical coding is a specialization that enables insurance companies and medical practitioners to collaborate on patient billing. After a medical procedure or a new diagnosis, the insurance company employs codes to determine what happened and what must be paid or invoiced to the patient.

However, the data is also utilized to determine utilization, manage risk, detect resource use, construct actuarial tables, and promote public health and actions.

Medical billing, on the other hand, is the process of generating claims and creating bills for the use of health care resources. Medical billers request reimbursement from health insurance companies for the medical services that health care providers and institutions give to patients based on the medical coder’s standards. Following coding, the next step is medical billing.

The medical billing process consists of multiple steps and is divided into two phases: front-end medical billing and back-end medical billing. When a patient schedules an appointment with a healthcare practitioner, they normally present their insurance information before receiving treatment. This allows medical billers time to confirm the patient’s insurance and address any insurance concerns that may emerge before their visit. Back-end medical billing occurs after patients visit the doctor and when billers collaborate with coders to prepare itemized forms. These forms serve as the foundation for the insurance claims that the biller submits.

Unlike other businesses, medical coding and billing can be complex. That is why dealing with these records necessitates the use of qualified personnel and an outsourcing partner with the facilities to provide these services.

Healthcare BPO providers have the essential tools and software to complete the work correctly and efficiently. This allows your local staff to emphasize an organization’s key duties, such as medical research, patient treatment, and care.


2. Administration

Outsourcing clinical administrative tasks to an offshore team alleviates the load of non-core responsibilities. This allows the hospital’s in-house team to prioritize clinical excellence.

Offshore administrators are adept at doing various jobs to improve performance, increase revenue growth, and improve overall patient happiness.

This results in a more engaging atmosphere for employees as well as a more “welcoming” one for patients. 


3.Entering data

The volume of medical data that has to be processed and updated on a daily basis can be overwhelming to an in-house department. Outsourcing data entry chores allows you to focus your resources on key healthcare responsibilities.

One of the more critical tasks is data entry.  It must be up-to-date and accessible at a moment’s notice to provide insights for sound medical and business decisions.  It isn’t enough that data is collected and stored.  The information must be processed swiftly and efficiently.  Thus,  a medical facility that seeks to utilize its stored information must collaborate with experienced data processing and management experts.


4.Processing of claims

It is an essential healthcare activity for patients to have correct medical claims for their insurance companies. It is critical that each and every claim be accurate.

Thus, delegating this duty to a third-party service provider to keep patient claims under check is a prudent move. Outsourced teams can handle huge numbers of medical claims quickly because they have the necessary staff and knowledge.

Further, outsourcing your claims services can assist you in efficiently ordering, organizing, submitting, and completing all parts of a transactional process on time.


5.Telemedicine services

Outsourcing your telehealth services to an offshore healthcare team ensures that your operations remain efficient even when you are gone. They can assist you in providing a 24/7 service that allows patients to contact you at any time.

To communicate with their patients, healthcare facilities mostly rely on digital communication and telecommunications technologies. With an outsourced team, you can deliver outstanding care to your patients, leaving them with an enhanced CX (customer experience) with your services.

A dependable outsourcing partner can provide a fantastic offshore crew to assist your hospital facility with its day-to-day operations.

cxperts delivers end-to-end solutions with an emphasis on certified data security, giving the greatest personnel and facilities available for your peace of mind, from the initial introduction to the final optimization of your team.

Talk to us.

cxperts is a global provider of multichannel demand generation and customer engagement services.  We have presence onshore, nearshore, and offshore in the USA, the Philippines, Colombia, Guatemala, and soon, Mexico and South Africa.

We partner with companies to help provide exceptional customer care that builds brand loyalty through our brick-and-mortar centers and work-from-home models leveraging top resources from the areas where we operate.

cxperts is an omnichannel customer experience (CX) provider that delivers exceptional CX for brands of all sizes.  Our contact center solutions cover all facets of customer experience and business process outsourcing, from customer care, white glove services, and technical support to sales, collections, and back office.

Within our modern contact centers in the Philippines, Guatemala, and Colombia, we provide sustainable, life-changing careers to hundreds of cxperts around the world.  On top of that, our work-at-home solutions give brands the flexibility to benefit from a limitless pool of exceptional talent.