Cxperts Conquers Iloilo – The BPO Gem South of Manila

The global business scene knows the beauty and power of Manila, Cebu, and Davao — the Philippines’ best known major business hubs.  But the hidden gem that is poised to become another major business hub is Iloilo. Businesses seeking to expand often seek out places south of the metro as they find that the suburbs are more favorable in terms of location, logistics, and overall costs. 

Culturally and artistically rich, Iloilo City has long been a tourism hotspot. But for those in the know, the “City of Love” and the “Queen City of the South,” is fast becoming a center for business process outsourcing rivaling Metro Manila, Cebu and Davao.  

Located in Iloilo are more than a hundred IT-BPM enterprises.  

With 38,000 Ilonggos already working in this field, it seems that the surge isn’t coming to a halt any time soon. 

Why Iloilo? 

The city administration of Iloilo has kept the Real Property Taxes and company taxes steady for the last three years. And this hasn’t gone unnoticed by both business process outsourcing (BPO) and real estate corporations. Iloilo’s exceptional peace and order, skilled labor force, and reasonably priced power costs can no longer be ignored. 

The city’s affordable electricity, qualified graduates, and unusually high level of peace and order attract many. 

At the height of the pandemic, Iloilo City was the Best Driver of IT-BPO Investments recognition during the Digital Cities Program.  It had also been conferred The Most Business-Friendly LGU Award City Category Level 1B Highly Urbanized Cities Outside Metro Manila by the Philippine Chamber of Commerce and Industry (PCCI) in 2019.  In 2020, it received the Most Business-Friendly Local Government Unit Award in 2020 also from the PCCI during its 46th Philippines Business Conference and Expo Innovation in 2020   

 
Need more reasons to head south? 

Ample Land and Well-Developed Infrastructure –  Iloilo City is able to maintain relatively quiet streets despite the hustle and bustle of businesses. In tandem with traffic discipline zones, Iloilo has prioritized earth-friendly transportation alternatives, roads, bridges, and flood control mechanisms.   

Aggressive real estate development – Iloilo City is home to mixed-use techno centers developed by three of the country’s top real estate developers: Ayala, Megaworld, and the SM Group. 

Skilled Workforce and Academic Excellence – Businesses who outsource their work to Iloilo may rest easy knowing that the city’s staff is both competent and fluent in English. With its eight colleges and other educational institutions, Iloilo has the country’s highest literacy rate. Western Visayas State University and the University of the Philippines Visayas (UPV) are the two biggest. Nearly all of Iloilo’s graduates get jobs right out of school, with many landing positions in multinational corporations. 

Strategic geographic location – The city serves as a hub for commerce and banking. Iloilo is a transit point to the nearby island of Panay and is connected to Guimaras, Antique, and Capiz.  

What many will find even more strategic is the proximity of these tech hubs from the Iloilo airport.  Getting to Iloilo from Manila takes just an hour. And to get from the airport to BPOs such as cxperts takes less than 30 minutes. 

Take your business to the next level with Cxperts Iloilo 

Skilled workforce. A team carefully trained to handle your clients’ concerns. Lower costs. Uninterrupted power supply. A vibrant community.  A pulsating business environment in a relaxed urban setting. Fewer natural calamities. No traffic congestion. Work-life balance.  

Come to cxperts Iloilo! 

 Just a decade ago, having a worldwide outsourcing presence in the Philippines was a secret competitive advantage for many multinational companies looking to expand. But the secret’s out, and many of the world’s top 500 quickly realized that the Filipinos’ English proficiency, neutral (and highly trainable) accent, favorable labor costs, highly skilled workforce, and government incentives (among many other factors) are exceptional combinations they couldn’t find anywhere else.  

The growth of the Philippine BPO business is not going to slow down anytime soon. 
For starters, the cost-cutting actions of many overseas corporations, together with the worldwide economic recession, forecast more demand. This is because firms will continue to outsource, and many will choose to employ global business services to meet cost-cutting objectives. Majority of investments will be made by health services, game development and animation companies, cybersecurity organizations, contact center agencies, financial technology services, internet providers, IT solutions, and shared services centers.  
 
Manila, Cebu, and Davao remain attractive information technology – business process management (IT-BPM) locales, but organizations should be prepared to uncover even more profitable opportunities in Iloilo. 

Despite the turbulent political landscape, the Philippines’ economic climate continues to improve significantly over prior years. Many of the advancements are intimately related to BPO programs, supporting national and local governments, and a committed academic community.  
 
Furthermore, being one of the country’s primary sources of income, the Board of Investments (BOI) has provided local fiscal and non-fiscal incentives to BPOs, such as tax breaks. Special Economic Zones (PEZA) have been established, allowing BPOs to benefit from tax breaks, tax income holidays, and permanent resident status for foreign investors and family members.  
 
Cxperts focuses in providing omnichannel customer experience (CX) solutions. With customers all around the world, its comprehensive contact center services are designed to cover all aspects of customer experience and business process outsourcing. 
 
How does cxperts handle such a huge task? How can a company that offers a diverse variety of services (customer care, premium white-glove services, technical support, sales, collections, and back-office operations) attract the world’s top 500? 

To stand out in a competitive market and develop brand loyalty, organizations must emphasize offering exceptional customer experience (CX) services. 

This entails going above and beyond just satisfying consumer expectations and instead aiming to surpass them at every touchpoint. Businesses that provide outstanding CX may build strong client connections, promote repeat business, and eventually enhance their bottom line.