The Hidden Cost of Attrition in BPO Firms
June 9, 2025
You know the drill. A top agent resigns. You sigh, HR scrambles, and Ops says, “It happens.” A replacement is sourced, trained, and plugged into
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You know the drill. A top agent resigns. You sigh, HR scrambles, and Ops says, “It happens.” A replacement is sourced, trained, and plugged into