Blogs

What can a back office operations model do for your business? Back office operations are essential for a wide range of businesses across various industries.

Back office Storytime… One of our clients, Company LMN (name withheld for confidentiality) was formerly located in the center of a vibrant metropolis in the

In today’s fast-paced corporate environment, customer-facing activities—sales presentations, marketing initiatives, and client interactions—frequently get attention. However, behind the scenes, a powerhouse that keeps everything running

Effective customer service is every successful business’ secret sauce. While product quality and price are still high on the list, an “effective customer service” protocol

Gone are the days when a unique CX (customer experience) was considered “bells and whistles”. A decade ago, pleasant encounters with a product, service, or

Consumer expectations of what it means to offer “exceptional customer service” are constantly changing across the globe. However, there are still considerable disparities in consumer

How was your recent interaction with a support representative like?  How did it make you feel? Perhaps it was the speed at which your needs

Finding the right Business Process Outsourcing (BPO) partner goes beyond fees, number of agents, licenses, and years in the industry.  If you are outsourcing a

More than two decades have passed since the term “omnichannel” was first introduced. Despite its widespread popularity, only a handful of companies have successfully implemented