Discover the latest insights, news, product updates and industry trends from the cxperts.
Excellent Outsourcing Services Comes Naturally for Philippine-Based BPOs! From majestic beaches, Olympic Gold medalist Hidilyn Diaz, boxing champ Manny Pacquiao, Nobel Prize recipient journalist Maria
No one knows a tourist destination better than a local! If you want to sample a village’s culinary special, a resident would be able to
Outsource These Tasks to an Offshore Healthcare Team If there’s anything anyone should never get wrong, it’s healthcare. Now more than ever, the healthcare industry
Artificial Intelligence or AI is taking an ominous turn. Will AI take the place of call center representatives? Does this spell unemployment for millions? What
Great visions begin in the boardroom. But cascading this vision down to the front line and making it happen are the real challenges. Take the
Challenging clients. We’ve dealt with them. We know them. We’ve probably been them at one point in our lives. The stories-turned-case-study-turned-training-scenario can be infuriating and
The 19th Annual Customer Contact East (A Frost Sullivan Executive MindXchange) program was held April 23-26, 2023 at the Marriot Harbor Beach Resort and Spa,
At cxperts, the words PASSION and EMPATHY ring true not just for customer experiences. They apply to bringing about a wave of change among people
The customer experience strategy is key to achieving your business goals. Here’s why. Most, if not all thriving businesses recognize that it is in the
