Blogs

A Year of CXcellence has brought the cxperts team to an unforgettable night of fellowship, camaraderie, thanksgiving, and recognition. Last October 22, cxperts’ best and

Customer Service Week is recognized and celebrated by thousands of businesses not only in the United States but also all across the globe. They are

New to Outsourcing? When it comes to streamlining processes, lowering expenses, and gaining access to specialized knowledge, one of the most efficient strategies for firms

The practice of outsourcing functions to a Business Process Outsourcing (BPO) partner has the potential to improve operational efficiency, cost-effectiveness, and competitive advantage. By delegating

How can Outsourcing help your CX?  What is CX?  The customer experience is how your customers feel about your company as a whole throughout the

Excellent Outsourcing Services Comes Naturally for Philippine-Based BPOs! From majestic beaches, Olympic Gold medalist Hidilyn Diaz, boxing champ Manny Pacquiao, Nobel Prize recipient journalist Maria

No one knows a tourist destination better than a local!   If you want to sample a village’s culinary special, a resident would be able to

Outsource These Tasks to an Offshore Healthcare Team If there’s anything anyone should never get wrong, it’s healthcare.  Now more than ever, the healthcare industry

Artificial Intelligence or AI is taking an ominous turn. Will AI take the place of call center representatives? Does this spell unemployment for millions? What