Discover the latest insights, news, product updates and industry trends from the cxperts.
Manila, Cebu, and Davao have long been the Philippines’ BPO powerhouses. But a new contender is quietly making its mark, Iloilo, a vibrant, culturally rich
At cxperts, service doesn’t stop at the end of a shift or within the four walls of a contact center. For us, service is both
https://cxperts.us/wp-content/uploads/2024/09/GK-Saint-Rose.mp4 When typhoon Enteng struck Luzon and the Visayas, heavy rains and winds caused over P139 million in damage, destroying roads, bridges, and leaving families
What makes a customer stay loyal, the product they buy, or how they feel when they interact with your brand? In today’s business climate, the
We love to connect. Whether it’s an interaction via social media or real time over a cup of coffee, people are naturally drawn to social
Is the customer still king? In today’s hyperconnected world, the answer is yes, but the crown now comes with higher expectations than ever before. Today’s
Do all businesses really need a contact center? On the surface, it might seem like some don’t. A boutique shop can manage with a personal
When asked what life will be like in 2025 after the emergence of the worldwide pandemic and other catastrophes in 2020, around 915 inventors, developers,
What can a back office operations model do for your business? Back office operations are essential for a wide range of businesses across various industries.