Blogs

2022’s hottest marketing technique came in the form of loyalty programs.  As the world battled to recover from the pandemic’s lasting supply chain problems and

The first lines of customer support are contact centers! This is why addressing the most basic concerns regarding customer experiences begins with addressing issues with

The success of every company depends on the quality of its customer service. Improved customer service can do wonders for a company’s bottom line, online

Profitability in business is directly proportional to the level of client satisfaction. Because of the intense competition in today’s market, many businesses place a high

A Year of CXcellence has brought the cxperts team to an unforgettable night of fellowship, camaraderie, thanksgiving, and recognition. Last October 22, cxperts’ best and

Customer Service Week is recognized and celebrated by thousands of businesses not only in the United States but also all across the globe. They are

New to Outsourcing? When it comes to streamlining processes, lowering expenses, and gaining access to specialized knowledge, one of the most efficient strategies for firms

The practice of outsourcing functions to a Business Process Outsourcing (BPO) partner has the potential to improve operational efficiency, cost-effectiveness, and competitive advantage. By delegating

How can Outsourcing help your CX?  What is CX?  The customer experience is how your customers feel about your company as a whole throughout the