Blogs

Finding the right Business Process Outsourcing (BPO) partner goes beyond fees, number of agents, licenses, and years in the industry.  If you are outsourcing a

More than two decades have passed since the term “omnichannel” was first introduced. Despite its widespread popularity, only a handful of companies have successfully implemented

A robust customer service culture is at the heart of many successful brands around the world. But as many global companies very well know, it’s

So you’ve been paying attention and are currently (and consistently) giving your clients the exceptional customer experience they deserve.  A decade ago, this “leave your

Yay or nay? Nowadays a product that works is no longer enough.  Businesses get the nod based on the level of customer service they provide.

People are profoundly social. Our need to connect with others is so much a part of our DNA that we are wired to interact and

Regardless of the season, Iloilo never fails to captivate both visitors and residents.  However, the Dinagyang Festival—a cultural event in Iloilo City that takes place

2022’s hottest marketing technique came in the form of loyalty programs.  As the world battled to recover from the pandemic’s lasting supply chain problems and

The first lines of customer support are contact centers! This is why addressing the most basic concerns regarding customer experiences begins with addressing issues with