Blogs

We love to connect. Whether it’s an interaction via social media or real time over a cup of coffee, people are naturally drawn to social

Is the customer still king? In today’s hyperconnected world, the answer is yes, but the crown now comes with higher expectations than ever before. Today’s

Do all businesses really need a contact center? On the surface, it might seem like some don’t. A boutique shop can manage with a personal

When asked what life will be like in 2025 after the emergence of the worldwide pandemic and other catastrophes in 2020, around 915 inventors, developers,

What can a back office operations model do for your business? Back office operations are essential for a wide range of businesses across various industries.

Back office Storytime… One of our clients, Company LMN (name withheld for confidentiality) was formerly located in the center of a vibrant metropolis in the

In today’s fast-paced corporate environment, customer-facing activities—sales presentations, marketing initiatives, and client interactions—frequently get attention. However, behind the scenes, a powerhouse that keeps everything running

Effective customer service is every successful business’ secret sauce. While product quality and price are still high on the list, an “effective customer service” protocol

Gone are the days when a unique CX (customer experience) was considered “bells and whistles”. A decade ago, pleasant encounters with a product, service, or