Media.

Effective customer service is every successful business’ secret sauce. While

Gone are the days when a unique CX (customer experience)

Consumer expectations of what it means to offer “exceptional customer

How was your recent interaction with a support representative like? 

Finding the right Business Process Outsourcing (BPO) partner goes beyond

More than two decades have passed since the term “omnichannel”

A robust customer service culture is at the heart of

So you’ve been paying attention and are currently (and consistently)

Yay or nay? Nowadays a product that works is no