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Discover the latest insights, news, product updates and industry trends from the cxperts.

Defining Customer Experience: Getting to the Heart of It All

August 29, 2024

What makes a customer stay loyal, the product they buy,

A customer service representative wearing a brown blazer and a white shirt is seated, holding a notepad and pen in her hands. She is smiling and wearing a headset with a microphone, suggesting she is engaged in a conversation or providing customer support. The background is simple and white, keeping the focus on her.

Insights into the Strategies of the World’s Most Reliable Names

August 21, 2024

We love to connect. Whether it’s an interaction via social

A man in a beige shirt is thoughtfully looking at a smartphone in his hand, guided by a store employee wearing a light blue polo shirt and a lanyard. The setting appears to be an electronics store with various smartphones displayed on a counter. Another person with orange hair, visible from behind, is also holding a smartphone, examining it. The store is brightly lit with modern, geometric lighting on the ceiling.

What Businesses and BPOs Need to Know about the Modern Customer

August 13, 2024

Is the customer still king? In today’s hyperconnected world, the

Three contact center agents working at their desks, each equipped with a laptop and headset. One agent, in the foreground, is smiling and looking up at the camera. The work environment is bright and modern, with large windows letting in natural light

Discover Why Every Business Needs a Contact Center Today

August 6, 2024

Do all businesses really need a contact center? On the

A professional man wearing a headset and working on a laptop, smiling while interacting with a customer. The scene is set in a modern office with large windows, suggesting a focus on customer experience (CX) and remote communication technology.

Is Your CX Protocol Ready for 2025?

July 25, 2024

When asked what life will be like in 2025 after

Enhancing Business Growth with Effective Back Office Operations

July 18, 2024

What can a back office operations model do for your

An office space with several desks and chairs arranged in a modern, open layout. Each desk has computer monitors, office supplies, and personal items, suggesting a busy and productive work environment. The lighting is bright, and the space is designed with a professional, contemporary aesthetic

Get Your Back Office Operations Right From the Get Go.

July 10, 2024

Back office Storytime… One of our clients, Company LMN (name

A diverse group of six professionals in business casual attire standing together in a modern office with exposed brick walls and large windows

The Importance of Back Office Operations to Business Success

June 25, 2024

In today’s fast-paced corporate environment, customer-facing activities—sales presentations, marketing initiatives,

A smiling man with a beard, wearing a green shirt and headset, is gesturing during a video call on his laptop. White shelves with books and decorations are in the background.

Customer Service: Debunking Myths, Separating Fact and Fiction

June 14, 2024

Effective customer service is every successful business’ secret sauce. While

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Defining Customer Experience: Getting to the Heart of It All

Insights into the Strategies of the World’s Most Reliable Names

What Businesses and BPOs Need to Know about the Modern Customer

Discover Why Every Business Needs a Contact Center Today

Is Your CX Protocol Ready for 2025?

Enhancing Business Growth with Effective Back Office Operations

Get Your Back Office Operations Right From the Get Go.

The Importance of Back Office Operations to Business Success

Customer Service: Debunking Myths, Separating Fact and Fiction

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