The difference between cost and value is a debate that has been argued over for many years in the contact center industry. Is it better

What happens now? After the dramatic changes we have seen throughout 2020, how do we know if we’re well prepared for the rest of 2021?

It’s always interesting to look at the various areas that people focus on when determining how to improve the performance of their contact center. The

One of the most important ingredients in the creation of a great customer experience (CX) is the employee experience – how does your team feel

When Nearsol launched in 2006, we were focused primarily on building out excellent contact centers for the BPO industry for companies wanting to expand into

When you search Google for most products (or anything really) and then click on the VIDEOS section of the search results, the most common videos

For the past two decades, I have worked for one of the giants of the customer service industry. Today I’m at NEARSOL and enjoying my new role

The Covid-19 pandemic has dramatically forced an emphasis on resilience across the customer service sector. It has become critical to create a customer service environment

In response to the COVID-19 pandemic, contact centers around the world are pivoting to a work-at-home (WFH) model, representing an unprecedented operational challenge for the BPO industry.