When Nearsol launched in 2006, we were focused primarily on building out excellent contact centers for the BPO industry for companies wanting to expand into

When you search Google for most products (or anything really) and then click on the VIDEOS section of the search results, the most common videos

For the past two decades, I have worked for one of the giants of the customer service industry. Today I’m at NEARSOL and enjoying my new role

The Covid-19 pandemic has dramatically forced an emphasis on resilience across the customer service sector. It has become critical to create a customer service environment

In response to the COVID-19 pandemic, contact centers around the world are pivoting to a work-at-home (WFH) model, representing an unprecedented operational challenge for the BPO industry.