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The Invisible Utility: Why Telecom CX Defines Everyday Life
For most subscribers, telecom isn’t about infrastructure—it’s about connection. It’s the video call to family overseas, the device activation that just works, or the uninterrupted stream of a big game. In short, telecom is the invisible utility that powers everyday life.

Beyond Answers: How Healthcare Contact Centers Elevate Patient Experience
When it comes to healthcare, outcomes matter, but so do

The Modern Shopper is Omnichannel by Default
Nearly everyone shops across multiple touchpoints. Only a small minority

Scaling Service Without Scaling Costs: Telecom’s Playbook
For decades, telecoms competed on network speed and pricing. But

The New Telecom Battleground: Winning with Customer Experience
For decades, telecom providers competed on coverage maps and price

Omnichannel is the New Standard for Retail CX
Why leading retailers are making the leap now, and how

Dynamic Support Beyond Answers, Elevating Patient Experience Through Healthcare Contact Centers
Introduction Patients today expect more than quick answers — they

The Outsourcing Renaissance: Why CX-Forward Partnerships Are the Future of Growth
The outsourcing industry is evolving faster than ever. Once defined

Five Culture Lessons That Power High-Performing Outsourcing Partnerships
In the outsourcing industry, technology, pricing models, and service menus