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Discover the latest insights, news, product updates and industry trends from the cxperts.
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June 2025 (5)
May 2025 (4)
March 2025 (2)
February 2025 (3)
January 2025 (1)
November 2024 (1)
October 2024 (2)
September 2024 (1)
August 2024 (4)
Reinventing Outsourcing in the CX Age
June 19, 2025
The outsourcing industry is having a midlife crisis. Or maybe
Five Culture Lessons from the Best BPO I Ever Worked For
June 16, 2025
Today, we ask a Retired BPO Executive Turned Industry Consultant
Rebuilding Trust in the BPO-Client Relationship
June 13, 2025
Let’s be honest—“vendor” is an ugly word. In too many
The Hidden Cost of Attrition in BPO Firms
June 9, 2025
You know the drill. A top agent resigns. You sigh,
Why BPOs Fail at Scaling—and How to Fix It Fast
June 3, 2025
In the early 2000s, when anyone walked into a one-floor
Navigating Regulatory Compliance in BPO
May 14, 2025
Regulatory Compliance in the BPO Industry: Why cxperts Is Your
Talent Retention in BPO: Strategies for Stability
May 9, 2025
How should businesses tackle high turnover in the BPO Industry?
Data Security in BPO: Safeguarding Client Trust
May 7, 2025
Why Trusting a BPO with Your Sensitive Info Isn’t as
AI Integration in BPO: Navigating Opportunities
May 5, 2025
How is AI transforming the BPO Industry? Artificial Intelligence (AI)